100+ Senior Quality Analyst Interview Questions and Answers

Answers to questions related to software testing and SDLC process.

• Verification ensures that the software meets the specified requirements while validation ensures that the software meets the customer's needs.

• Microprocessor is a single chip CPU while microcontroller is a complete computer system on a chip.

• Test levels include unit testing, integration testing, system testing, and acceptance testing.

• Smoke testing is a quick test to ensure that the basic functionalities of the so...read more

I would communicate with stakeholders to understand the changes, assess impact on project timeline and budget, and document the changes formally.

• Communicate with stakeholders to understand the changes

• Assess impact on project timeline and budget

• Document the changes formally

One common challenge I faced while testing an application was dealing with inconsistent test environments.

• Inconsistent test environments can lead to unreliable test results.

• Ensuring that all test environments are set up correctly and consistently is crucial.

• Communicating with developers and other team members to address any issues with test environments is important.

• Documenting any discrepancies or issues encountered during testing for future reference.

Exploratory testing in test plan helps uncover defects that may not be found through scripted testing.

• Allows testers to explore the application and identify defects that may not be covered in scripted tests

• Encourages creativity and critical thinking in testers

• Helps in finding unexpected issues and improving test coverage

• Can be more efficient in certain scenarios compared to scripted testing

• Provides valuable feedback to improve the overall quality of the software

I will communicate with stakeholders to understand the changes, assess impact on current work, prioritize tasks, and update documentation accordingly.

• Communicate with stakeholders to understand the changes

• Assess impact on current work and project timeline

• Prioritize tasks based on new requirements

• Update documentation and test cases accordingly

I prioritize investigating the root cause, collaborating with the team to fix the defect, and implementing preventive measures.

• Investigate the root cause of the defect

• Collaborate with the team to fix the defect

• Implement preventive measures to avoid similar defects in the future

RCA is necessary to identify the root cause of defects and prevent their recurrence. Requirement mapping ensures test coverage.

• RCA helps in identifying the underlying cause of defects and taking corrective actions to prevent their recurrence.

• It helps in improving the quality of the product and reducing the cost of defects.

• Requirement mapping ensures that all the requirements are covered in the testing process.

• It helps in identifying any gaps in the testing process and ensures...read more

Defect life cycle is the process of identifying, reporting, fixing, retesting, and closing defects in software development.

• Defect identification: Defects are identified through testing or user feedback.

• Defect reporting: Once a defect is identified, it is reported in a defect tracking system.

• Defect fixing: Developers analyze and fix the reported defects.

• Defect retesting: Testers verify that the fixed defects are indeed resolved.

• Defect closing: Once the fixed defects are verifi...read more

As a Senior Quality Analyst, I would take the following actions to address customer dissatisfaction:

• Analyze the survey data to identify the specific areas of customer dissatisfaction

• Conduct root cause analysis to determine the underlying reasons for the dissatisfaction

• Collaborate with cross-functional teams to develop and implement corrective actions

• Monitor the effectiveness of the implemented actions through further customer feedback

• Continuously improve quality processes and...read more

Iterate through multiple pages to find and print a specific id value

• Create a loop to iterate through each page

• Search for the id value on each page

• If the id is found, print the value, if not, print a message that the id is not available

STLC has 5 types: Waterfall, V-Model, Agile, Spiral, and Iterative. Test deliverables vary by test level.

• STLC types include Waterfall, V-Model, Agile, Spiral, and Iterative

• Waterfall follows a linear sequential approach, while Agile is iterative and incremental

• V-Model emphasizes testing at each stage of development

• Spiral combines elements of both Waterfall and Agile

• Test deliverables vary by test level, such as test plan, test cases, test scripts, and test reports

I would use active listening and positive reinforcement to give feedback to a stubborn agent.

• Listen actively to the agent's concerns and try to understand their perspective

• Provide positive feedback on areas where the agent is performing well

• Offer constructive criticism on areas where improvement is needed

• Provide specific examples to support feedback

• Encourage the agent to ask questions and provide feedback on the feedback given

• Follow up with the agent to ensure that the feedba...read more

The seven QC tools are basic tools for process improvement. They are: Check Sheet, Control Chart, Histogram, Pareto Chart, Scatter Diagram, Stratification, and Fishbone Diagram.

• Check Sheet: Used to collect and organize data.

• Control Chart: Used to monitor and control a process over time.

• Histogram: Used to show the distribution of data.

• Pareto Chart: Used to identify the most frequent problems or causes.

• Scatter Diagram: Used to show the relationship between two variables.

• Stratif...read more

The minimum number of audits I do per day depends on the scope and complexity of the project.

• The number of audits per day varies depending on the project requirements.

• I prioritize quality over quantity, so I focus on conducting thorough audits.

• I ensure that all necessary audits are completed within the given timeframe.

• I maintain accurate records of all audits conducted.

• I continuously evaluate and improve the audit process to ensure its effectiveness.

Use platform-specific locators or conditional statements to handle different element xpaths in iOS and Android apps.

• Use platform-specific locators like accessibility id for iOS and resource id for Android

• Implement conditional statements to switch between different xpaths based on the platform

• Utilize Appium's platformName capability to identify the platform and adjust the element xpath accordingly

When coding for diabetic hyperglycemia in a record, ensure accurate documentation and coding based on the specific details provided.

• Review the medical record thoroughly to identify the presence of diabetic hyperglycemia.

• Assign the appropriate ICD-10 code for diabetic hyperglycemia based on the documentation.

• Ensure that the code accurately reflects the severity and type of hyperglycemia documented.

• Consult with healthcare providers if there is any ambiguity or lack of clarity i...read more

I have used 7 QC tools in my previous organization and we had a feedback mechanism in place.

• I have used tools like Pareto chart, Ishikawa diagram, Control chart, Scatter diagram, Histogram, Check sheet, and Flowchart.

• We had a feedback mechanism where we collected feedback from customers and stakeholders through surveys and feedback forms.

• The feedback was analyzed and used to improve the quality of our products and services.

• We also had a system in place to track and monitor th...read more

Both therapeutic and diagnostic procedures should be coded separately.

• Assign codes for both procedures separately

• Use appropriate CPT codes for each procedure

• Ensure that the documentation clearly indicates both procedures were performed

• If the procedures were performed on different dates, use the appropriate date for each procedure

Some status codes that can be captured without support are 200, 400, 404, 500.

• 200 - OK

• 400 - Bad Request

• 404 - Not Found

• 500 - Internal Server Error

To reduce client escalation, focus on proactive communication, quick resolution, and continuous improvement.

• Establish clear communication channels with clients and keep them informed of any issues or updates.

• Address client concerns promptly and provide timely solutions.

• Analyze the root cause of escalations and implement measures to prevent them from happening again.

• Regularly review and improve processes to ensure client satisfaction.

• Train and empower team members to handle cl...read more

Writing test cases for a dummy application like Gmail or WhatsApp

• Test case for login functionality - verify valid credentials login successfully

• Test case for compose email - verify email is sent successfully

• Test case for chat functionality - verify messages are delivered instantly

I am a Senior Quality Analyst with expertise in Agile methodologies, Soap UI, Selenium Selectors, and Defect life cycle.

• Sanity testing is a quick and shallow testing to ensure the basic functionality of the application.

• Smoke testing is a preliminary testing to check if the critical functionalities of the application are working fine.

• Defect life cycle includes the stages of defect identification, logging, prioritization, fixing, retesting, and closure.

• Agile methodologies are i...read more

Quality Management System is a set of policies, processes, and procedures implemented by an organization to ensure quality in its products or services.

• QMS involves planning, control, assurance, and improvement of quality in all aspects of an organization.

• It includes documentation of processes, monitoring performance, and implementing corrective actions.

• QMS helps in meeting customer requirements, improving processes, and reducing risks.

• Examples of QMS standards include ISO 900...read more

Client side validation is performed on the user's device before sending data to the server. Server side validation is performed on the server after receiving data from the client.

• Client side validation is done using JavaScript or HTML5 attributes to validate user input in real-time.

• Server side validation is done using server-side programming languages like PHP, Java, or .NET to validate data received from the client.

• Client side validation provides a better user experience by ...read more

Fill 5 litre jar with 3 litre jar to get 4 litres of water.

• Fill 3 litre jar and pour it into 5 litre jar

• Fill 3 litre jar again and pour it into 5 litre jar until it's full

• You will have 1 litre of water left in 3 litre jar

• Pour out the water from 5 litre jar and pour the 1 litre from 3 litre jar into it

• Fill 3 litre jar and pour it into 5 litre jar to get 4 litres of water

I use Microsoft tools on a daily basis for various tasks such as data analysis, documentation, and communication.

• Microsoft Excel - for data analysis and reporting

• Microsoft Word - for documentation and creating reports

• Microsoft Teams - for communication and collaboration

• Microsoft Power BI - for data visualization and business intelligence

Yes, there are many web tools available for various purposes.

• Some popular web tools are Google Analytics, SEMrush, Moz, Ahrefs, Screaming Frog, GTmetrix, and Pingdom.

• Google Analytics is used for website traffic analysis.

• SEMrush and Moz are used for SEO analysis and keyword research.

• Ahrefs is used for backlink analysis.

• Screaming Frog is used for website crawling and analysis.

• GTmetrix and Pingdom are used for website speed analysis.

• There are many other web tools available for d...read more

A Java program to count the occurrences of the letter 'l' in the string 'Hello world'.

• Create a Java program with a main method.

• Initialize a String variable with the value 'Hello world'.

• Use a loop to iterate through each character in the string and count the occurrences of the letter 'l'.

• Print the count of 'l' at the end.

QC tools are techniques used to ensure quality in a product or service.

• QC tools include Pareto charts, fishbone diagrams, control charts, and histograms.

• To improve the BQ advisors, we can conduct training sessions, provide feedback and coaching, and implement a rewards program.

• We can also analyze the root cause of their performance issues using QC tools and take corrective actions accordingly.

Handle notifications in mobile automation by using automation tools to interact with notifications, verify content, dismiss or respond to them.

• Use automation tools like Appium or Espresso to interact with notifications

• Verify the content of notifications by extracting text or images

• Dismiss notifications to continue with test execution

• Respond to notifications if required for test scenarios

• Handle different types of notifications such as push notifications, in-app notifications, ...read more

pom.xml is a configuration file used in Maven projects to define project settings and dependencies.

• pom.xml stands for Project Object Model XML

• It is used in Maven projects to manage project configuration, build settings, and dependencies

• Dependencies are mentioned inside the tag in pom.xml

• Each dependency is specified with , , and

Comparator is an interface used to sort objects, while Comparable is an interface used to compare objects for natural ordering.

• Comparator is used to define custom sorting logic for objects, while Comparable is used for natural ordering based on the class's implementation of compareTo() method.

• Comparator can be used to sort objects of different classes, while Comparable is implemented within the class itself.

• Example: Sorting a list of custom objects based on a specific attribu...read more

Manual testing will continue to be relevant in certain scenarios, but automation will dominate in the future.

• Manual testing will still be necessary for exploratory testing and usability testing.

• Automation will dominate in areas such as regression testing and load testing.

• Manual testing will require more specialized skills and knowledge.

• Manual testing will become more integrated with automation.

• The future of manual testing will depend on the industry and specific project requi...read more

I look for emotional support, information on treatment options, financial assistance, and access to support groups.

• Emotional support from family and friends

• Information on treatment options from healthcare providers

• Financial assistance for medical expenses

• Access to support groups for sharing experiences and coping strategies

Identify root cause, provide training, set clear expectations, offer support and feedback.

• Identify the root cause of poor performance

• Provide training and development opportunities

• Set clear expectations and goals

• Offer support and feedback regularly

• Consider reassigning tasks or roles if necessary

Support for CVA with hemiplegia includes physical therapy, occupational therapy, speech therapy, assistive devices, and emotional support.

• Physical therapy to improve strength and mobility on affected side

• Occupational therapy to help with daily activities and independence

• Speech therapy for communication and swallowing difficulties

• Assistive devices such as braces, splints, or wheelchairs

• Emotional support for coping with changes and challenges

The number of audits I conduct in a day depends on the scope and complexity of the audit.

• The number of audits can vary depending on the size and complexity of the audit.

• I prioritize quality over quantity and ensure that each audit is thoroughly reviewed.

• On average, I can conduct 2-3 audits per day.

• However, if the audit is particularly complex, I may only be able to complete one in a day.

• I also ensure that I have enough time to provide detailed feedback and recommendations for...read more

Reverse the characters of each word in a given string

• Split the input string into an array of words

• Reverse each word in the array

• Join the reversed words back into a single string

BQM stands for Business Quality Management.

• BQM is a process that ensures the quality of business operations.

• It involves identifying and addressing quality issues in business processes.

• BQM helps to improve customer satisfaction and reduce costs.

• Examples of BQM tools include Six Sigma, Lean, and Total Quality Management.

Qualified status in Decipher refers to the status of a respondent who meets the criteria for inclusion in a study or survey.

• Qualified status indicates that the respondent has successfully completed the screening process.

• Respondents who meet the specific requirements set by the study or survey are considered qualified.

• This status is typically assigned after the respondent has answered a series of screening questions.

• Qualified respondents are eligible to participate further in ...read more

US Health insurance is a complex system that provides coverage for medical expenses in the United States.

• US health insurance is primarily provided through employers, government programs like Medicare and Medicaid, and private insurance companies.

• There are different types of health insurance plans such as HMOs, PPOs, and high-deductible plans.

• Health insurance coverage can vary widely in terms of cost, coverage options, and network providers.

• The Affordable Care Act (ACA) has ma...read more

Reports can be generated in TestNG using the built-in reporting feature or by using third-party plugins.

• TestNG provides built-in HTML reports that can be generated after test execution

• Custom reports can be generated using TestNG listeners and report generation APIs

• Third-party plugins like ExtentReports and ReportNG can also be used for advanced reporting

• Reports can be customized with logos, headers, footers, and other formatting options

Mode of ventilation refers to the method used to deliver breaths to a patient who is unable to breathe on their own.

• The most common modes of ventilation are volume-controlled ventilation (VCV) and pressure-controlled ventilation (PCV).

• Other modes include pressure support ventilation (PSV), synchronized intermittent mandatory ventilation (SIMV), and high-frequency oscillatory ventilation (HFOV).

• The mode of ventilation is determined by the patient's condition and the goals of t...read more

Feedback methodology includes methods used to collect, analyze and act on feedback from customers or stakeholders.

• Feedback can be collected through surveys, focus groups, interviews, or social media.

• Analysis of feedback can be done through sentiment analysis, categorization, or statistical analysis.

• Action on feedback can include implementing changes, addressing concerns, or improving communication.

• Effective feedback methodology is essential for improving customer satisfaction...read more

The number of parts in the questionnaire is not provided.

• The number of parts in the questionnaire can vary depending on the specific questionnaire being referred to.

• Without additional information, it is not possible to determine the exact number of parts in the questionnaire.

• The number of parts in the questionnaire may be mentioned in the questionnaire itself or in the instructions provided.

Scenarios for smartwatch and ecommerce

• Smartwatch with built-in payment feature for seamless checkout

• Smartwatch notifications for order updates and delivery tracking

• Smartwatch integration with ecommerce apps for personalized recommendations

• Smartwatch voice assistant for hands-free shopping experience

I need more information about the code to provide an output.

• The code needs to be provided to determine the output.

• The programming language used is also important.

• The input values for the code can affect the output.