Senior IT Project Manager Interview Questions and Answers

I handle escalations by assessing the situation, identifying the root cause, involving key stakeholders, and implementing a resolution plan.

• Assess the situation to understand the severity and impact of the escalation

• Identify the root cause of the issue to prevent future escalations

• Involve key stakeholders such as team members, clients, and management to gather input and support

• Implement a resolution plan with clear steps and timelines to address the escalation effectively