Senior Escalation Engineer Interview Questions and Answers

I would empathize with the customer, explain the situation, offer workarounds if possible, and ensure they are kept updated on the progress.

• Listen to the customer's concerns and empathize with their frustration.

• Explain the situation clearly, including why the issue cannot be fixed in the current release.

• Offer any possible workarounds or alternative solutions to mitigate the impact of the issue.

• Ensure the customer is kept updated on the progress of the issue and when it will b...read more

Security group is used to manage access to resources while dynamic distribution group is used to send email to a group of recipients.

• Security group is a collection of users, computers, and other groups that are used to manage access to resources.

• Dynamic distribution group is a collection of recipients that is created based on a set of filters.

• Security group is used to assign permissions to resources while dynamic distribution group is used to send email to a group of recipien...read more

There are various types of migration and mailbox provision protocols used in the industry.

• IMAP (Internet Message Access Protocol) is commonly used for mailbox migration and provision.

• POP3 (Post Office Protocol version 3) is another protocol used for mailbox migration and provision.

• Exchange Web Services (EWS) is a protocol used for migrating and provisioning mailboxes in Microsoft Exchange environments.

• Migration can also be performed using APIs like Microsoft Graph API or Goog...read more

FSMO roles are critical for the proper functioning of Azure Active Directory.

• FSMO stands for Flexible Single Master Operations.

• There are five FSMO roles in Azure Active Directory: Schema Master, Domain Naming Master, RID Master, PDC Emulator, and Infrastructure Master.

• The Schema Master controls all updates and modifications to the schema.

• The Domain Naming Master controls the addition or removal of domains in the forest.

• The RID Master allocates RIDs to domain controllers.

• The P...read more

Server 2016 mail flow overview

• Server 2016 uses Exchange Server 2016 for mail flow

• Exchange Server 2016 uses transport services to route emails

• Transport services include Front End Transport, Mailbox Transport, and Edge Transport

• Front End Transport receives emails from the internet and sends them to Mailbox Transport

• Mailbox Transport delivers emails to the recipient's mailbox

• Edge Transport is used for secure email communication with external domains