Senior Escalation Engineer

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Senior Escalation Engineer Interview Questions and Answers

Updated 1 Jun 2024

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Q1. Tell me about scenario how you handled a customer who has a product issue which will be fixed in future release and Engineering team is not ready to fix it in the current release.

Ans.

I would empathize with the customer, explain the situation, offer workarounds if possible, and ensure they are kept updated on the progress.

  • Listen to the customer's concerns and empathize with their frustration.

  • Explain the situation clearly, including why the issue cannot be fixed in the current release.

  • Offer any possible workarounds or alternative solutions to mitigate the impact of the issue.

  • Ensure the customer is kept updated on the progress of the issue and when it will b...read more

Q2. Difference between Security group & Dynamic distribution group.

Ans.

Security group is used to manage access to resources while dynamic distribution group is used to send email to a group of recipients.

  • Security group is a collection of users, computers, and other groups that are used to manage access to resources.

  • Dynamic distribution group is a collection of recipients that is created based on a set of filters.

  • Security group is used to assign permissions to resources while dynamic distribution group is used to send email to a group of recipien...read more

Q3. Types of migration & mailbox provision protocol

Ans.

There are various types of migration and mailbox provision protocols used in the industry.

  • IMAP (Internet Message Access Protocol) is commonly used for mailbox migration and provision.

  • POP3 (Post Office Protocol version 3) is another protocol used for mailbox migration and provision.

  • Exchange Web Services (EWS) is a protocol used for migrating and provisioning mailboxes in Microsoft Exchange environments.

  • Migration can also be performed using APIs like Microsoft Graph API or Goog...read more

Q4. Azure active Directory & it's FSMO roles.

Ans.

FSMO roles are critical for the proper functioning of Azure Active Directory.

  • FSMO stands for Flexible Single Master Operations.

  • There are five FSMO roles in Azure Active Directory: Schema Master, Domain Naming Master, RID Master, PDC Emulator, and Infrastructure Master.

  • The Schema Master controls all updates and modifications to the schema.

  • The Domain Naming Master controls the addition or removal of domains in the forest.

  • The RID Master allocates RIDs to domain controllers.

  • The P...read more

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Q5. Type of mailbox & it's uses.

Ans.

A mailbox is a storage location for email messages. There are different types of mailboxes with different uses.

  • Types of mailboxes include user mailboxes, shared mailboxes, resource mailboxes, and archive mailboxes.

  • User mailboxes are used for individual users to send, receive, and store email messages.

  • Shared mailboxes are used for multiple users to access and manage email messages, such as for a team or department.

  • Resource mailboxes are used for scheduling and booking resource...read more

Q6. Mail flow of server 2016

Ans.

Server 2016 mail flow overview

  • Server 2016 uses Exchange Server 2016 for mail flow

  • Exchange Server 2016 uses transport services to route emails

  • Transport services include Front End Transport, Mailbox Transport, and Edge Transport

  • Front End Transport receives emails from the internet and sends them to Mailbox Transport

  • Mailbox Transport delivers emails to the recipient's mailbox

  • Edge Transport is used for secure email communication with external domains

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Senior Escalation Engineer Jobs

Senior Escalation Engineer 2-5 years
Zerto Ltd
0.0
Bangalore / Bengaluru
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