Incident Management Engineer Interview Questions and Answers

SLA stands for Service Level Agreement, SNMP stands for Simple Network Management Protocol, and Incident Management is the process of identifying, analyzing, and resolving incidents to restore normal service operation.

• SLA is a contract between a service provider and a customer that defines the level of service expected.

• SNMP is a protocol used for network management and monitoring of network devices.

• Incident Management involves identifying, analyzing, and resolving incidents t...read more

Load balancer is a device or software that distributes network or application traffic across multiple servers to ensure no single server is overwhelmed.

• Balances traffic across multiple servers to improve performance and reliability

• Prevents any single server from becoming a bottleneck

• Can be hardware-based or software-based

• Examples include F5 BIG-IP, NGINX, and HAProxy

DNS is a system that translates domain names to IP addresses, while DHCP is a protocol that assigns IP addresses to devices on a network.

• DNS stands for Domain Name System and is used to translate domain names into IP addresses

• DHCP stands for Dynamic Host Configuration Protocol and is used to assign IP addresses to devices on a network

• DNS helps users access websites using easy-to-remember domain names (e.g. google.com)

• DHCP automatically assigns IP addresses to devices when the...read more