Customer Relationship Manager

50+ Customer Relationship Manager Interview Questions and Answers

Updated 26 Feb 2025
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Q1. What are the values of IKEA, which value aligns with you the most, and which values do you prefer to follow?

Ans.

IKEA values include simplicity, cost-consciousness, sustainability, and togetherness.

  • IKEA values include simplicity in design and functionality.

  • Cost-consciousness is a key value, offering affordable products to customers.

  • Sustainability is important, with a focus on eco-friendly practices and materials.

  • Togetherness is promoted through family-friendly products and a sense of community.

  • I align most with the value of sustainability, as I believe in protecting the environment for ...read more

Q2. What are the best strategies to achieve positive results in a one-on-one interview round?

Ans.

Building rapport, active listening, asking relevant questions, showcasing skills and experience.

  • Build rapport by greeting warmly and engaging in small talk.

  • Practice active listening by maintaining eye contact and nodding.

  • Ask relevant questions to show interest and gather information.

  • Showcase skills and experience by providing specific examples and achievements.

  • Follow up with a thank you email or note to express gratitude for the opportunity.

Customer Relationship Manager Interview Questions and Answers for Freshers

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Q3. How many life insurance and health general insurance

Ans.

I'm sorry, I don't have access to that information.

  • I don't have access to the company's insurance data.

  • I suggest contacting the company's HR department for that information.

Q4. How u will tackle if customer is screaming and his vehicle is not ready?

Ans.

I will remain calm and empathetic, apologize for the inconvenience, and offer a solution.

  • Listen actively to the customer's concerns and acknowledge their frustration.

  • Apologize for the inconvenience caused and assure them that their vehicle will be ready as soon as possible.

  • Offer a solution such as a loaner car or a discount on the service.

  • Follow up with the customer to ensure their satisfaction and address any further concerns.

  • Document the interaction in the customer's file f...read more

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Q5. What is current and saving account? Different between them

Ans.

Current and saving accounts are types of bank accounts. They differ in terms of usage, interest rates, and minimum balance requirements.

  • Current accounts are primarily used for business transactions while saving accounts are for personal savings.

  • Saving accounts offer higher interest rates than current accounts.

  • Current accounts usually require a higher minimum balance than saving accounts.

  • Saving accounts have limits on the number of withdrawals per month while current accounts ...read more

Q6. What is the difference between SI Engine or CI Engine?

Ans.

SI Engine uses spark ignition for combustion while CI Engine uses compression ignition.

  • SI Engine stands for Spark Ignition Engine, where combustion is initiated by a spark plug

  • CI Engine stands for Compression Ignition Engine, where combustion is initiated by compressing the air-fuel mixture

  • SI Engines are commonly used in petrol/gasoline vehicles

  • CI Engines are commonly used in diesel vehicles

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Q7. What is customer service that can helping

Ans.

Customer service that helps customers in resolving their issues and meeting their needs.

  • Providing prompt and effective solutions to customer queries and complaints

  • Offering personalized assistance to customers based on their preferences and requirements

  • Ensuring timely delivery of products and services

  • Maintaining a friendly and professional demeanor while interacting with customers

  • Going above and beyond to exceed customer expectations

  • Providing proactive support and anticipating...read more

Q8. What is the purpose of the person knowledge test?

Ans.

The purpose of the person knowledge test is to assess the candidate's understanding and expertise in relevant areas.

  • Assess the candidate's knowledge and skills related to customer relationship management

  • Evaluate the candidate's ability to handle customer inquiries and resolve issues effectively

  • Determine the candidate's familiarity with CRM software and tools

  • Identify the candidate's communication and problem-solving skills in a customer-facing role

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Q9. what you know about icicilombard ?

Ans.

ICICI Lombard is a leading general insurance company in India.

  • ICICI Lombard offers a wide range of insurance products including health, motor, travel, home, and more.

  • It has a strong presence in the Indian market with over 250 branches across the country.

  • The company has won several awards for its innovative products and customer service.

  • ICICI Lombard is a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited.

  • It has a strong digital presence with a use...read more

Q10. What is means of customer service

Ans.

Customer service means providing assistance and support to customers before, during, and after a purchase.

  • Customer service involves addressing customer inquiries and concerns promptly and professionally.

  • It includes providing accurate information about products or services, as well as resolving any issues or complaints.

  • Good customer service can lead to increased customer loyalty and positive word-of-mouth recommendations.

  • Examples of customer service include answering phone cal...read more

Q11. Parts of cars and how eastimates support for customised services

Ans.

Estimates for customised services in the automotive industry are based on the specific parts of cars needed for the customization.

  • Estimates for customised services take into account the cost of individual parts needed for the customization.

  • Factors such as the brand, model, and year of the car, as well as the specific customizations requested, influence the estimate.

  • For example, customizing a car with high-end performance parts will result in a higher estimate compared to cosm...read more

Q12. Brief about what is general insurance and uses.

Ans.

General insurance is a type of insurance that covers non-life assets and liabilities.

  • General insurance policies cover assets such as cars, homes, and businesses.

  • It also covers liabilities such as public liability, professional indemnity, and product liability.

  • General insurance policies are typically short-term and renewable.

  • Examples of general insurance companies include Allianz, AIG, and Zurich.

  • General insurance is different from life insurance, which covers the policyholder...read more

Q13. Any experience in handling customer and knowledge in computer?

Ans.

Yes, I have extensive experience in handling customers and strong knowledge in computer systems.

  • Managed customer inquiries and issues effectively

  • Utilized CRM software to track customer interactions and feedback

  • Provided technical support and guidance on computer systems

  • Trained customers on using software and troubleshooting common issues

Q14. How will you sell a phone to fhe customer

Ans.

I will highlight the features and benefits of the phone, address any concerns or objections, and offer personalized recommendations based on the customer's needs.

  • Start by asking the customer about their preferences and needs

  • Highlight the key features of the phone such as camera quality, battery life, and storage capacity

  • Address any concerns or objections the customer may have, such as price or brand reputation

  • Offer personalized recommendations based on the customer's needs an...read more

Q15. What is the diff between customer satisfaction and customer retention

Ans.

Customer satisfaction is the perception of customers about a product or service, while customer retention is the ability of a company to keep customers coming back.

  • Customer satisfaction is a measure of how happy or content customers are with a product or service.

  • Customer retention is the ability of a company to keep customers coming back for repeat business.

  • Customer satisfaction can be influenced by factors like quality, price, and customer service.

  • Customer retention is impor...read more

Q16. How type of life insurance products

Ans.

There are various types of life insurance products available in the market.

  • Term life insurance

  • Whole life insurance

  • Universal life insurance

  • Variable life insurance

  • Group life insurance

Q17. How many times in a year itr can be filed

Ans.

The number of times an ITR can be filed in a year depends on the type of taxpayer and the applicable tax laws.

  • For individuals and Hindu Undivided Families (HUFs), the ITR can be filed once in a year.

  • For businesses and companies, the ITR can be filed multiple times in a year, usually on a quarterly or annual basis.

  • The specific frequency of filing ITRs depends on the turnover, nature of business, and other factors.

  • For example, a small business with a turnover below a certain th...read more

Q18. How can you help nature by traveling?

Ans.

Traveling responsibly and sustainably can help preserve nature.

  • Choose eco-friendly accommodations and transportation options.

  • Reduce waste by bringing reusable items and avoiding single-use plastics.

  • Support local conservation efforts and learn about the environment.

  • Offset your carbon footprint by participating in carbon offset programs.

  • Respect wildlife and their habitats by not disturbing them.

  • Leave no trace and clean up after yourself.

  • Educate others on responsible travel prac...read more

Q19. How many casa Account? Insensitive

Ans.

I'm sorry, I cannot answer that question as it is insensitive and inappropriate.

  • It is not appropriate to ask about the number of customer accounts in a way that could be considered insensitive.

  • As a Customer Relationship Manager, it is important to maintain a professional and respectful demeanor at all times.

  • Instead of focusing on the number of accounts, it would be more productive to discuss strategies for building and maintaining strong relationships with customers.

Q20. What do you know about the motor line?

Ans.

The motor line refers to a range of products related to motors and motor vehicles.

  • The motor line includes products such as engines, transmissions, and other components for vehicles.

  • It may also include accessories and parts for maintenance and repair of motors.

  • Companies like Ford, Toyota, and General Motors have their own motor lines.

  • Motor line products are essential for the automotive industry and transportation sector.

Q21. How you will tackle angry customers?

Ans.

I will listen to their concerns, empathize with them, and offer a solution to their problem.

  • Listen actively to their complaints

  • Empathize with their situation

  • Offer a solution to their problem

  • Apologize for any inconvenience caused

  • Remain calm and professional

  • Follow up with the customer to ensure their satisfaction

Q22. What is About Projection & implement ?

Ans.

Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.

  • Projection involves analyzing past data and trends to predict future outcomes

  • Implementation involves putting plans into action to achieve desired goals

  • Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention

Q23. What is mutual fund and it's needs

Ans.

A mutual fund is a professionally managed investment fund that pools money from many investors to purchase securities.

  • Mutual funds provide diversification by investing in a variety of securities

  • Investors can choose mutual funds based on their risk tolerance and investment goals

  • Mutual funds are managed by professional fund managers who make investment decisions on behalf of the investors

  • Investors can buy and sell mutual fund shares at the end of the trading day based on the fu...read more

Q24. Is hdfc no1 bank in India?

Ans.

No, HDFC is not the number one bank in India.

  • HDFC is one of the largest private sector banks in India, but it is not the top bank in terms of assets or market share.

  • State Bank of India (SBI) is considered the largest bank in India, followed by other public sector banks like Bank of Baroda and Punjab National Bank.

  • HDFC Bank is known for its strong customer base and innovative products, but it does not hold the top position in the Indian banking industry.

Q25. Why is Staff stifaction strong .

Ans.

Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.

  • Positive work environment fosters motivation and job satisfaction

  • Effective communication ensures clarity and reduces misunderstandings

  • Recognition of achievements boosts morale and motivation

  • Opportunities for growth and development show investment in employees' future

  • Supportive leadership and teamwork contribute to a positive work ...read more

Q26. Can you join immediate basis?

Ans.

Yes, I am available to join immediately.

  • I have no prior commitments that would prevent me from starting immediately

  • I am excited about the opportunity to join your team and contribute to its success

  • I am prepared to hit the ground running and get up to speed quickly

Q27. How to maintaining the showroom

Ans.

Maintaining the showroom involves regular cleaning, organizing displays, updating inventory, and providing excellent customer service.

  • Regularly clean and dust all surfaces in the showroom to keep it looking presentable.

  • Organize displays to showcase products effectively and attract customers.

  • Update inventory regularly to ensure accurate stock levels and availability.

  • Provide excellent customer service to assist customers with their inquiries and purchases.

  • Implement a system for...read more

Q28. Tell Me About Automobile ?

Ans.

Automobiles are vehicles designed for transportation on roads, typically powered by internal combustion engines or electric motors.

  • Automobiles have revolutionized transportation and have become an integral part of modern society.

  • They come in various types such as cars, trucks, buses, and motorcycles.

  • Automobiles have evolved over time with advancements in technology, safety features, and fuel efficiency.

  • Examples of popular automobile brands include Toyota, Ford, BMW, and Tesla...read more

Q29. Do you like target based job?

Ans.

Yes, I enjoy target-based jobs as they motivate me to strive for success and achieve measurable results.

  • I thrive under pressure and enjoy the challenge of meeting and exceeding targets.

  • Setting and achieving targets gives me a sense of accomplishment and satisfaction.

  • Target-based jobs help me stay focused and organized in my work.

  • For example, in my previous role as a sales manager, I consistently met and exceeded monthly sales targets by implementing strategic sales tactics.

Q30. What is the CDI score of sales .

Ans.

CDI score of sales measures the effectiveness of sales representatives in converting leads into customers.

  • CDI stands for Conversion Rate of Incoming leads

  • It is calculated by dividing the number of converted leads by the total number of incoming leads and multiplying by 100

  • A high CDI score indicates that sales representatives are effectively converting leads into customers

  • Example: If 50 out of 100 incoming leads are converted into customers, the CDI score would be 50%

Q31. What I think about srg

Ans.

I'm sorry, but I don't have enough information to answer that question.

  • N/A

Q32. Speak about Banglore for 2 minutes.

Ans.

Bangalore is a bustling city in southern India known for its IT industry and pleasant weather.

  • Known as the Silicon Valley of India

  • Home to numerous IT companies such as Infosys, Wipro, and TCS

  • Famous for its parks and gardens such as Lalbagh Botanical Garden and Cubbon Park

  • Has a vibrant nightlife with numerous pubs and restaurants

  • Hosts various cultural events such as the Bangalore Literature Festival and Bangalore Fashion Week

Q33. How to solve custmor problems

Ans.

To solve customer problems, it is important to actively listen, empathize, analyze the issue, and provide effective solutions.

  • Actively listen to the customer's concerns and gather all necessary information.

  • Empathize with the customer to show understanding and build rapport.

  • Analyze the problem by identifying its root cause and potential solutions.

  • Provide effective solutions by offering options, explaining them clearly, and ensuring customer satisfaction.

  • Follow up with the cust...read more

Q34. Which gas fill in ac gas

Ans.

The gas used in AC is called refrigerant gas.

  • The most commonly used refrigerant gas is R-410A.

  • Other refrigerant gases used in ACs include R-22 and R-134a.

  • Refrigerant gases are used to absorb heat from the air inside the room and release it outside.

  • It is important to handle refrigerant gases with care as they can be harmful to the environment and human health.

Q35. How you develop market ?

Ans.

I develop market by identifying target audience, creating marketing strategies, and building strong customer relationships.

  • Conduct market research to identify target audience

  • Create marketing strategies that align with company goals

  • Build strong customer relationships through personalized communication

  • Utilize social media and other digital platforms to reach wider audience

  • Collaborate with sales team to ensure customer satisfaction and retention

Q36. 1. What is the cloud license

Ans.

A cloud license is a software license that allows users to access and use a software application hosted on the cloud.

  • Cloud licenses are typically subscription-based, allowing users to pay for the software on a monthly or annual basis.

  • Users can access the software from any device with an internet connection, making it convenient and flexible.

  • Cloud licenses often include updates and maintenance as part of the subscription fee.

  • Examples of cloud license providers include Microsof...read more

Q37. Is FD in HDFC safe?

Ans.

Yes, FD in HDFC is generally considered safe.

  • HDFC is one of the largest and most reputable banks in India.

  • They have a strong financial position and a long history of stability.

  • FDs in HDFC are insured up to Rs. 5 lakh by the Deposit Insurance and Credit Guarantee Corporation (DICGC).

  • They offer competitive interest rates and flexible tenure options.

  • Customers have trusted HDFC for their financial needs for many years.

Q38. Why Hdfc is a best?

Ans.

HDFC is considered the best due to its strong customer-centric approach and a wide range of innovative products and services.

  • HDFC has a strong focus on customer satisfaction and building long-term relationships.

  • They offer a diverse range of financial products and services tailored to meet the needs of different customer segments.

  • HDFC provides convenient and user-friendly digital banking solutions for seamless customer experience.

  • The bank has a robust customer support system t...read more

Q39. Depth of real estate

Ans.

Depth of real estate refers to the level of detail and complexity involved in real estate transactions and management.

  • Depth of real estate can refer to the intricacies of property laws and regulations that must be navigated in transactions.

  • It can also refer to the level of analysis and research required to make informed decisions about real estate investments.

  • Understanding market trends, property values, and financial implications are all part of the depth of real estate.

  • For ...read more

Q40. How to convence the customer

Ans.

To convince the customer, it is important to understand their needs, build trust, provide solutions, and offer excellent customer service.

  • Listen actively to the customer's needs and concerns

  • Build trust by being transparent and honest

  • Provide personalized solutions that meet the customer's specific requirements

  • Offer excellent customer service by being responsive and helpful

  • Follow up with the customer to ensure their satisfaction

Q41. What is financial institutions

Ans.

Financial institutions are organizations that provide financial services to customers, such as banks, credit unions, and investment firms.

  • Financial institutions accept deposits from customers and provide loans and other financial products.

  • They play a crucial role in the economy by facilitating the flow of funds between savers and borrowers.

  • Examples include commercial banks like JPMorgan Chase, investment firms like Goldman Sachs, and credit unions like Navy Federal Credit Uni...read more

Q42. IMPACT OF COVID ON ENVIRONMENT

Ans.

The COVID-19 pandemic has had a significant impact on the environment.

  • Reduction in air pollution due to decreased industrial activity and travel

  • Improvement in water quality as a result of reduced pollution and waste

  • Increase in wildlife sightings in urban areas during lockdowns

  • Shift towards remote work and digital communication reducing carbon emissions

  • Challenges in waste management due to increased use of single-use items like masks and gloves

Q43. Relocate any location of Kolkata

Ans.

Yes, I am willing to relocate to any location in Kolkata.

  • I am open to relocating to any part of Kolkata for the right opportunity.

  • I have experience working in different locations and adapting to new environments.

  • I am excited about the prospect of exploring a new area and meeting new people in Kolkata.

Q44. ho many experience

Ans.

I have 5 years of experience in CRM.

  • I have worked as a Customer Relationship Manager for 5 years.

  • During my tenure, I successfully managed and maintained relationships with a diverse range of clients.

  • I implemented effective CRM strategies to improve customer satisfaction and retention.

  • I have experience in analyzing customer data and utilizing it to enhance the overall customer experience.

  • I have also trained and supervised a team of CRM professionals to ensure efficient custome...read more

Q45. What is PAR ?

Ans.

PAR stands for Problem Action Result, a framework used in customer relationship management to address and solve customer issues.

  • PAR is a structured approach to handling customer problems.

  • Identify the problem (P), take appropriate action (A), and achieve a positive result (R).

  • For example, a customer complaint about a product defect could be resolved by acknowledging the issue, offering a replacement, and ensuring customer satisfaction.

Q46. What is portfolio ?

Ans.

A portfolio is a collection of investments owned by an individual or organization.

  • A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.

  • Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.

  • Investors often review and adjust their portfolios regularly to meet their financial goals.

  • Portfolio management involves selecting and monitoring investments to achieve optimal returns.

  • Examples of portfolios inclu...read more

Q47. How-to pichproduct

Ans.

To pitch a product effectively, focus on highlighting the unique features, benefits, and value proposition to the customer.

  • Identify the target audience and tailor your pitch to address their specific needs and pain points.

  • Highlight the key features and benefits of the product that set it apart from competitors.

  • Clearly communicate the value proposition and how the product solves a problem or improves the customer's life.

  • Use storytelling and real-life examples to make the pitch...read more

Q48. How to sale product

Ans.

To sell a product, it is important to understand the customer's needs, build rapport, highlight the benefits, overcome objections, and close the sale.

  • Understand the customer's needs and preferences

  • Build rapport and establish trust

  • Highlight the benefits and unique selling points of the product

  • Overcome objections by addressing concerns and providing solutions

  • Close the sale by asking for the customer's commitment

Q49. What is PE ratio

Ans.

PE ratio is a financial metric used to evaluate a company's stock price relative to its earnings.

  • PE ratio is calculated by dividing the current stock price by the earnings per share (EPS)

  • It is used by investors to determine if a stock is overvalued or undervalued

  • A high PE ratio may indicate that a stock is overvalued, while a low PE ratio may suggest it is undervalued

Q50. Full form of iTr

Ans.

iTr stands for Intelligent Ticket Routing.

  • iTr is a system used in customer relationship management to efficiently route customer support tickets to the appropriate agents or departments.

  • It uses intelligent algorithms and rules to automatically assign tickets based on factors like agent availability, expertise, and workload.

  • iTr helps streamline ticket management, reduce response times, and improve customer satisfaction.

  • For example, if a customer submits a ticket regarding a te...read more

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