filter salaries All Filters

168 Customer Relationship Manager Jobs

Client-Customer Relationship Manager

4-8 years

Bangalore / Bengaluru

1 vacancy

Client-Customer Relationship Manager

CGI Group

posted 9d ago

Job Role Insights

Flexible timing

Job Description

The Client Lead is responsible for hosting regularly scheduled Service Review meetings to provide updates on status, progress, and resolution timelines for all open issues, whether related to applications or operations, for US-based clients.
The Client Lead must ensure that client issues are properly prioritized and escalated according to their business needs, acting as the liaison between the client and CGI teams. It is essential to prevent service-related escalations or complaints from the client.
Additionally, the Client Lead will take on the role of Escalation Manager on a rotating basis to assist with critical or urgent issues, providing phone support as needed.
They must be able to manage multiple clients, prioritizing tasks based on urgency and impact and should be flexible in supporting clients across different US time zones.
Required qualifications to be successful in this role:
Must to Have Skills-

Experience in customer support or a similar client-facing role.
Familiarity with at least one ERP system (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
Proficiency in using ERP software and understanding of its core modules (finance, HR, inventory, procurement, etc.).
Hands-on experience in troubleshooting and resolving ERP-related issues.
Strong problem-solving and troubleshooting abilities.
Ability to understand and explain technical concepts to non-technical users.

Good to have Skills-

Database knowledge (e.g., SQL) for issue diagnosis.
Familiarity with cloud-based ERP platforms is increasingly important.
Skills:
  • Client Management
  • Business Analysis
  • Data Analysis

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Relationship Manager roles with real interview advice

What Customer Relationship Manager at CGI Group are saying

What CGI Group employees are saying about work life

based on 4.6k employees
80%
88%
69%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

CGI Group Benefits

Submitted by Company
Be recognized
Be well
Be rewarded
Be heard
Submitted by Employees
Work From Home
Soft Skill Training
Cafeteria
Health Insurance
Team Outings
Gymnasium +6 more
View more benefits

Compare CGI Group with

TCS

3.7
Compare

Infosys

3.6
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

LTIMindtree

3.8
Compare

Mphasis

3.4
Compare

Hexaware Technologies

3.5
Compare

KPIT Technologies

3.4
Compare

Accenture

3.8
Compare

Cognizant

3.7
Compare

Capgemini

3.7
Compare

Genpact

3.8
Compare

IBM

4.0
Compare

DXC Technology

3.7
Compare

Sutherland Global Services

3.6
Compare

Optum Global Solutions

4.0
Compare

FIS

3.9
Compare

Virtusa Consulting Services

3.8
Compare

GlobalLogic

3.6
Compare

Similar Jobs for you

Customer Relationship Manager at Delight Eco Farms

Bangalore / Bengaluru

1-5 Yrs

₹ 4-8 LPA

Package Consultant at IBM India Pvt. Limited

Bangalore / Bengaluru

4-8 Yrs

₹ 6-10 LPA

Application Lead at Accenture Solutions Pvt Ltd

Hyderabad / Secunderabad

7-12 Yrs

₹ 9-14 LPA

Package Consultant at IBM India Pvt. Limited

Hyderabad / Secunderabad

2-6 Yrs

₹ 6-10 LPA

Package Consultant at IBM India Pvt. Limited

Kolkata

2-6 Yrs

₹ 4-8 LPA

Manager- Client Acquisition at HORIZONTAL INTEGRATION India Pvt Ltd

Bangalore / Bengaluru

5-12 Yrs

₹ 7-14 LPA

QA Automation Engineer at PairSoft

Remote

4-7 Yrs

₹ 15-20 LPA

QA Automation Engineer at PairSoft

Remote

4-6 Yrs

₹ 15-20 LPA

Functional Consultant at Intone Networks

Remote

3-8 Yrs

₹ 7-11 LPA

Functional Consultant at Wipro Limited

Hyderabad / Secunderabad

5-9 Yrs

₹ 7-11 LPA

Client-Customer Relationship Manager

CGI Information Systems and Management Consultants

4-8 Yrs

Bangalore / Bengaluru

9d ago·via naukri.com

4-9 Yrs

₹ 5 - 7.5L/yr

Ghaziabad, Faridabad, Delhi/Ncr

11d ago·via naukri.com

Customer Relationship Manager

Mahindra Rural Housing Finance (MRHFL)

1-2 Yrs

₹ 1.75 - 3L/yr

Jalgaon, Malegaon, Shrirampur

13d ago·via naukri.com

Customer Relationship Manager

Square Yards Consulting Private Limited

2-5 Yrs

Gurgaon / Gurugram

15hr ago·via naukri.com

0-2 Yrs

₹ 1.5 - 3L/yr

Jaipur

12d ago·via naukri.com

₹ 2 - 2.25L/yr

Bangalore / Bengaluru

22d ago·via naukri.com

3-8 Yrs

Ulhasnagar, Ambernath, Kalyan / Dombivli

4d ago·via naukri.com

1-5 Yrs

₹ 1.5 - 3.5L/yr

Navi Mumbai

25d ago·via naukri.com
How was your last interview experience?

Recently Viewed

SALARIES

Capgemini

SALARIES

Cognizant

JOBS

PwC

No Jobs

SALARIES

TCS

SALARIES

Infosys

SALARIES

NTT Data

SALARIES

Wipro

SALARIES

Genpact

SALARIES

IBM

DESIGNATION

How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent