Customer Relationship Manager Interview Questions and Answers for Freshers

SI Engine uses spark ignition for combustion while CI Engine uses compression ignition.

• SI Engine stands for Spark Ignition Engine, where combustion is initiated by a spark plug

• CI Engine stands for Compression Ignition Engine, where combustion is initiated by compressing the air-fuel mixture

• SI Engines are commonly used in petrol/gasoline vehicles

• CI Engines are commonly used in diesel vehicles

ICICI Lombard is a leading general insurance company in India.

• ICICI Lombard offers a wide range of insurance products including health, motor, travel, home, and more.

• It has a strong presence in the Indian market with over 250 branches across the country.

• The company has won several awards for its innovative products and customer service.

• ICICI Lombard is a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited.

• It has a strong digital presence with a use...read more

Yes, I have extensive experience in handling customers and strong knowledge in computer systems.

• Managed customer inquiries and issues effectively

• Utilized CRM software to track customer interactions and feedback

• Provided technical support and guidance on computer systems

• Trained customers on using software and troubleshooting common issues

Traveling responsibly and sustainably can help preserve nature.

• Choose eco-friendly accommodations and transportation options.

• Reduce waste by bringing reusable items and avoiding single-use plastics.

• Support local conservation efforts and learn about the environment.

• Offset your carbon footprint by participating in carbon offset programs.

• Respect wildlife and their habitats by not disturbing them.

• Leave no trace and clean up after yourself.

• Educate others on responsible travel prac...read more

Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.

• Projection involves analyzing past data and trends to predict future outcomes

• Implementation involves putting plans into action to achieve desired goals

• Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention

Depth of real estate refers to the level of detail and complexity involved in real estate transactions and management.

• Depth of real estate can refer to the intricacies of property laws and regulations that must be navigated in transactions.

• It can also refer to the level of analysis and research required to make informed decisions about real estate investments.

• Understanding market trends, property values, and financial implications are all part of the depth of real estate.

• For ...read more

PAR stands for Problem Action Result, a framework used in customer relationship management to address and solve customer issues.

• PAR is a structured approach to handling customer problems.

• Identify the problem (P), take appropriate action (A), and achieve a positive result (R).

• For example, a customer complaint about a product defect could be resolved by acknowledging the issue, offering a replacement, and ensuring customer satisfaction.

A portfolio is a collection of investments owned by an individual or organization.

• A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.

• Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.

• Investors often review and adjust their portfolios regularly to meet their financial goals.

• Portfolio management involves selecting and monitoring investments to achieve optimal returns.

• Examples of portfolios inclu...read more