Customer Care Associate

Customer Care Associate Interview Questions and Answers for Freshers

Updated 10 Jun 2024
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Q1. How to handle difficult customer

Ans.

Handling difficult customers requires active listening, empathy, and problem-solving skills.

  • Listen actively to the customer's concerns and acknowledge their feelings.

  • Empathize with the customer and apologize for any inconvenience caused.

  • Offer a solution or alternative that meets the customer's needs.

  • Remain calm and professional, even if the customer becomes angry or rude.

  • Follow up with the customer to ensure their issue has been resolved to their satisfaction.

Q2. What's you know about retail

Ans.

Retail refers to the sale of goods or services from a physical or online store to the end-user.

  • Retail involves the sale of products or services to customers

  • It can be done through physical stores or online platforms

  • Retailers purchase products from wholesalers or manufacturers and sell them to customers at a markup

  • Retailers must focus on customer satisfaction and provide excellent customer service to retain customers

  • Examples of retail stores include Walmart, Target, and Amazon

Q3. What are the values of ABFRL

Ans.

The values of ABFRL include customer centricity, innovation, integrity, teamwork, and excellence.

  • Customer centricity: Putting the customer at the center of all decisions and actions.

  • Innovation: Constantly seeking new and creative solutions to improve products and services.

  • Integrity: Upholding honesty, transparency, and ethical behavior in all interactions.

  • Teamwork: Collaborating effectively with colleagues and partners to achieve common goals.

  • Excellence: Striving for the high...read more

Q4. What is customer centricity

Ans.

Customer centricity is a business approach that focuses on creating positive customer experiences and building strong relationships.

  • Putting the customer at the center of all business decisions

  • Understanding and meeting customer needs and expectations

  • Providing excellent customer service and support

  • Building long-term relationships with customers

  • Seeking feedback and continuously improving based on customer input

Are these interview questions helpful?

Q5. Family background n qualities

Ans.

I come from a close-knit family with strong values. I possess qualities like empathy, patience, and good communication skills.

  • Close-knit family with strong values

  • Empathy towards others

  • Patience in handling customer concerns

  • Good communication skills

  • Example: I learned empathy from my parents who always taught me to consider others' feelings.

  • Example: Patience was instilled in me through dealing with my younger siblings.

  • Example: I honed my communication skills through volunteering...read more

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