Customer Care Associate
Customer Care Associate Interview Questions and Answers for Freshers
Q1. How to handle difficult customer
Handling difficult customers requires active listening, empathy, and problem-solving skills.
Listen actively to the customer's concerns and acknowledge their feelings.
Empathize with the customer and apologize for any inconvenience caused.
Offer a solution or alternative that meets the customer's needs.
Remain calm and professional, even if the customer becomes angry or rude.
Follow up with the customer to ensure their issue has been resolved to their satisfaction.
Q2. What's you know about retail
Retail refers to the sale of goods or services from a physical or online store to the end-user.
Retail involves the sale of products or services to customers
It can be done through physical stores or online platforms
Retailers purchase products from wholesalers or manufacturers and sell them to customers at a markup
Retailers must focus on customer satisfaction and provide excellent customer service to retain customers
Examples of retail stores include Walmart, Target, and Amazon
Q3. What are the values of ABFRL
The values of ABFRL include customer centricity, innovation, integrity, teamwork, and excellence.
Customer centricity: Putting the customer at the center of all decisions and actions.
Innovation: Constantly seeking new and creative solutions to improve products and services.
Integrity: Upholding honesty, transparency, and ethical behavior in all interactions.
Teamwork: Collaborating effectively with colleagues and partners to achieve common goals.
Excellence: Striving for the high...read more
Q4. What is customer centricity
Customer centricity is a business approach that focuses on creating positive customer experiences and building strong relationships.
Putting the customer at the center of all business decisions
Understanding and meeting customer needs and expectations
Providing excellent customer service and support
Building long-term relationships with customers
Seeking feedback and continuously improving based on customer input
Q5. Family background n qualities
I come from a close-knit family with strong values. I possess qualities like empathy, patience, and good communication skills.
Close-knit family with strong values
Empathy towards others
Patience in handling customer concerns
Good communication skills
Example: I learned empathy from my parents who always taught me to consider others' feelings.
Example: Patience was instilled in me through dealing with my younger siblings.
Example: I honed my communication skills through volunteering...read more
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