Customer Care Associate Interview Questions and Answers for Freshers

Handling difficult customers requires active listening, empathy, and problem-solving skills.

• Listen actively to the customer's concerns and acknowledge their feelings.

• Empathize with the customer and apologize for any inconvenience caused.

• Offer a solution or alternative that meets the customer's needs.

• Remain calm and professional, even if the customer becomes angry or rude.

• Follow up with the customer to ensure their issue has been resolved to their satisfaction.

Retail refers to the sale of goods or services from a physical or online store to the end-user.

• Retail involves the sale of products or services to customers

• It can be done through physical stores or online platforms

• Retailers purchase products from wholesalers or manufacturers and sell them to customers at a markup

• Retailers must focus on customer satisfaction and provide excellent customer service to retain customers

• Examples of retail stores include Walmart, Target, and Amazon

The values of ABFRL include customer centricity, innovation, integrity, teamwork, and excellence.

• Customer centricity: Putting the customer at the center of all decisions and actions.

• Innovation: Constantly seeking new and creative solutions to improve products and services.

• Integrity: Upholding honesty, transparency, and ethical behavior in all interactions.

• Teamwork: Collaborating effectively with colleagues and partners to achieve common goals.

• Excellence: Striving for the high...read more

Customer centricity is a business approach that focuses on creating positive customer experiences and building strong relationships.

• Putting the customer at the center of all business decisions

• Understanding and meeting customer needs and expectations

• Providing excellent customer service and support

• Building long-term relationships with customers

• Seeking feedback and continuously improving based on customer input