Associate CRM Interview Questions and Answers for Freshers

BPO is Business Process Outsourcing, CRM is Customer Relationship Management, E-commerce is online buying and selling, Inbound is receiving calls, Outbound is making calls, Outsource is hiring external company, Insource is doing work in-house.

• BPO is the practice of hiring another company to perform a business process

• CRM is a strategy for managing a company's interactions with customers and potential customers

• E-commerce is the buying and selling of goods and services over the ...read more