Technical Support Agent Salary in IT Services & Consulting in India

Likes

I work in a customer service department and it's a chat process. In my process, we can do work from home if can't come to the office due to any reason or in any emergency. I will say there is flexibility in my process.

Dislikes

The salary isn't good. They tell you a particular amount, your in-hand salary, but that's not true. The variable amount is included there, and in hand, the salary is less than you were told. Now, you have to meet targets to earn your money. Let's assume you complete your targets, then there will be a test every month; if you fail that, forget the money which they are giving you as an incentive.

Likes

Salary and it’s benifits

Dislikes

We all know how service based organisation work would be but I wouldn’t mention anything wrong about the organisation but it’s all the top people who sits in the ladder who doesn’t know any tech stuff and treat you like shit. Yes I had very bad experience with my manager named Murugesh Radhakrishnan who is a guy treats people like shit and who doesn’t know any tech stuff but behave as if he knows everything. Backstabbing, want to work 7 days a week and the pressure he gives for the employees .. despite doing everything he wouldn’t be happy such a coward. Please don’t work under such person for god he shouldn’t be working because of him lots of well equipped skills person deliverables is getting spoiled.

Likes

Good project for experience and have lots of trainings and certification tie up

Dislikes

Appraisal and benefits are much lower. Employee need to pay premium for their parents.

Likes

Before 2019 I felt everything ok. But, in recent times nothing to share which felt ok except If you are working you will get Salary on time.

Dislikes

Bench period seems to be dangerous. If somebody is on bench then start Looking for job in another Company. Please don't trust you will get project once released. May be its a challanging time for tech m.