Senior Customer Service Associate Salary in Nagpur (Updated 2025)

Likes

Friendly nature and good environment.sometimes dance program, team lunch. Work was good and Learnt more things on credit card

Dislikes

Salary was not increased. Work was very strict mainly on quality sometimes working on Sunday and even on festival days. Monday to Saturday full work

Likes

Salary on time but less as compared to market. I was in permanent WFH so work culture was not a point for me. Lucky all managers were good for me.

Dislikes

Quarterly your manager would be changed. Very rare promotion changes. Ops manager would not consider you nor your TL.

Likes

Salary comes in time, work culture is good.

Dislikes

Leave policy is very bad. There is no sick leave policy. Working hours are strict. Late logins are included in our incentive criteria which is unfair specially in the process I worked for. Sometimes double pay are not paid on time when we work on National holidays , we had to raise ticket for that.

Likes

The work culture is very peaceful and the salary is pretty fair compared to other other companies as Sutherland provides a much better package even to freshers. The best salary packages in the industry.

Dislikes

If you are hired on a contractual basis like I was there is no job security at all if the process to which you are hired is unsuccessful or if there is no more requirement for so many head counts they will just as you to go home. Maybe you will be notified a 2 days or maximum a week before that to just casually they will tell you may lose your job and they will just tell you to go home. Since they are hiring you for a contractual role you won't get any compensation or any other supports.

Likes

Ontime salary, emergency preference from your TL, premium working station, helpful colleagues.

Dislikes

The company has lot of policies for it's client but when it comes to their employees they bare care about them, everytime we hear this candidate got ZTP this candidate got terminated. Clients and the organization itself do not care as they know very well if one employee leaves automatically someone else will automatically com in his/her place as there are thousands of employees working for this company. There is pressure regarding the performance as well.