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8mo
gemsbond
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works at

Is Swiggy Losing Its Grip in Mumbai?

I'm starting to feel like Swiggy 's service in Mumbai is taking a nosedive. Is anyone else experiencing the same? Two of my orders were delayed by over three hours this week alone. It's frustrating! And don't even get me started on the outdated menus and missing items. It feels like restaurants aren't even bothering to update their status on the app. What's even more disappointing is the customer support. When I reached out, the only solution they offered was to cancel the order. Seriously? That's not a solution, it's just giving up. Meanwhile, I placed the same order on Zomato, which was delivered on time. It's a shame to see a once-reliable service slip like this. I wonder how this pre-IPO slump and negative customer sentiment will impact Swiggy's future. It's time for them to improve their game and provide better service. Let me know if you've had similar experiences.
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an operations executive
7mo
Both the companies know they are the only competitors so they are doing whatever they want to do with a casual approach ... Secondly IPO list ho hi gya and now lets see where they land🤞🏻
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veganbob
8mo
works at
I was their devout customer since 2017... Buying their subsc and ordering at least once a day.... Their cancel order within 60 seconds was a banger feature along with address change if within same vicinity Since last few months it seems in pursuit of profit... They removed those features..... Increased platform charges.... Bogus things like if call is not received (can happen if u are in call/meeting) the order is automatically cancelled with 0 refund... Whereas Zomato subscription charges are quite low with much lower charges...after all this time seriously considering switching the platforms....
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superbblackbird
8mo
[fashionabledodo](username) 👍👍
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importantscorpion
8mo
works at
Time to learn cooking. No more complaining
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ctrlaltdelmyjob
8mo
An Assistant Manager
[importantscorpion](username) Agreed, I’ve started to cook more or order from home kitchens within my apartment complex. Swiggy prices are sky-high and the service is pathetic.
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permylastemail
8mo
A Team Lead
I think Zomato is good now they like give you the option to cancel your order by yourself if your order get's delayed (or if it exceeds the ETA) with a full refund amount and no need to talk to the customer support
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