From big basket’s founder

Absolutely. Had once spoken with Zepto co-founder about this, and they are clear that it's the labour costs in India that make it different Gorillas did not have this for them

I think it's sometimes useful to order online. Not always. There was a post swiggy and Zomato are charging 580 rupees for a product, where as the restuarant was 400. Here , I understand delivery fee/GST /platform fee are included in online delivery platform, but they are also increasing the price of the actual product, in this case they inflated the price from 400 to 460 rupees and charging GST on top of this. Which is absolutely wrong. Hence, occasionally ordering from these places is advisable.

Indians are ready to pay more if the services are satisfying their interests. Specially youngsters want to do everything hassle free and quickly that's why these quick platforms are in buzz in India.