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EGS Contact Center Solutions
4.0
based on 10 Reviews
Company Overview
Company Locations
Working at EGS Contact Center Solutions
Company Summary
EGS Contact Center Solutions enhances customer experience by integrating artificial intelligence and human insights, managing extensive interactions across multiple locations.
Overall Rating
4.0/5
based on 10 reviews
8% above
industry average
Highly rated for
Company culture, Job security, Skill development
Critically rated for
Promotions, Salary
Work Policy
Rotational Shift
49% employees reported
Flexible timing
57% employees reported
Within city
50% employees reported
Night shift
100% employees reported
View detailed work policy
About EGS Contact Center Solutions
Founded in2017 (8 yrs old)
India Employee Count--
Global Employee Count--
India HeadquartersGandhinagar, Gujarat, India
Office Locations
--
Website--
Primary Industry
Other Industries
--
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Etech has created and trademarked the process of turning data into strategic insights. Etech leverages the power of artificial and human intelligence, enhancing training and coaching to focus on critical behaviors and improve customer experience and shareholder value. Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas.
Over the last 20 years, Etech has expanded its range of services and grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers. Etech operates in three countries, with seven U.S. locations, one nearshore, and two offshore, handling over 160 million voice interactions and 40 million chat & email interactions annually.
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EGS Contact Center Solutions Ratings
based on 10 reviews
Overall Rating
4.0/5
How AmbitionBox ratings work?
5
4
4
3
3
2
2
0
1
1
Category Ratings
4.4
Company culture
4.3
Job security
4.1
Skill development
3.9
Work satisfaction
3.8
Work-life balance
3.2
Salary
3.2
Promotions
EGS Contact Center Solutions is rated 4.0 out of 5 stars on AmbitionBox, based on 10 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
EGS Contact Center Solutions Reviews
Compare EGS Contact Center Solutions with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 4.0/5 based on 10 reviews | 3.7/5 based on 53.3k reviews | 3.9/5 based on 29.9k reviews | 3.8/5 based on 26.5k reviews |
Highly Rated for | Company culture Job security Skill development | Job security | Skill development Work-life balance Job security | Job security |
Critically Rated for | Salary Promotions | Promotions Salary | No critically rated category | Promotions Salary |
Primary Work Policy | - | Hybrid 62% employees reported | Work from office 68% employees reported | Work from office 74% employees reported |
Rating by Women Employees | - no rating available | 3.8 Good rated by 15.3k women | 3.7 Good rated by 9k women | 3.8 Good rated by 7.7k women |
Rating by Men Employees | - no rating available | 3.7 Good rated by 35.6k men | 4.0 Good rated by 19.3k men | 3.8 Good rated by 17.5k men |
Job security | 4.3 Good | 3.8 Good | 3.8 Good | 4.0 Good |
View more
EGS Contact Center Solutions Salaries
EGS Contact Center Solutions salaries have received with an average score of 3.2 out of 5 by 10 employees.
Quality Analyst
(11 salaries)
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₹2.8 L/yr - ₹4.8 L/yr
Customer experience Specialist
(6 salaries)
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₹3 L/yr - ₹4.4 L/yr
Sales Leader
(4 salaries)
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₹5.2 L/yr - ₹5.6 L/yr
Assistant Trainer
(2 salaries)
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₹4.7 L/yr - ₹6 L/yr
Team Lead
(2 salaries)
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₹5.9 L/yr - ₹7.5 L/yr
Senior HR Executive
(2 salaries)
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₹4 L/yr - ₹5.1 L/yr
Assistant Team Leader
(2 salaries)
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₹4 L/yr - ₹5.1 L/yr
Real Time Analyst
(2 salaries)
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₹3.2 L/yr - ₹4.1 L/yr
Finance Executive
(2 salaries)
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₹2.1 L/yr - ₹2.6 L/yr
Quality Analyst Specialist
(2 salaries)
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₹2.9 L/yr - ₹3.7 L/yr
EGS Contact Center Solutions Jobs
Popular Designations EGS Contact Center Solutions Hires for
Technology
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Business Development Executive
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Technical Support Analyst
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Assistant Administrator
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Salesforce Developer
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Client Support Associate
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Customer Acquisition
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Customer experience Specialist
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Golang Developer
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Php Developer Lead
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EGS Contact Center Solutions Offices
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3.7
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3.7
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3.6
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3.8
Ernst & Young
3.4
PwC
3.4
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3.5
KPMG Global Services
3.5
ZS
3.4
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3.7
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3.1
Willis Towers Watson
3.8
WSP
4.2
Guidehouse
3.8
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3.7
McKinsey & Company
3.8
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EGS Contact Center Solutions FAQs
When was EGS Contact Center Solutions founded?
EGS Contact Center Solutions was founded in 2017. The company has been operating for 8 years primarily in the Management Consulting sector.
Where is the EGS Contact Center Solutions headquarters located?
EGS Contact Center Solutions is headquartered in Gandhinagar, Gujarat.
Does EGS Contact Center Solutions have good work-life balance?
EGS Contact Center Solutions has a Work-Life Balance Rating of 3.8 out of 5 based on 10 employee reviews on AmbitionBox. 70% employees rated EGS Contact Center Solutions 4 or above, while 30% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read EGS Contact Center Solutions reviews for more details
Is EGS Contact Center Solutions good for career growth?
Career growth at EGS Contact Center Solutions is rated as moderate, with a promotions and appraisal rating of 3.2. 30% employees rated EGS Contact Center Solutions 3 or below, while 70% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading EGS Contact Center Solutions reviews for more detailed insights.
What are the pros and cons of working in EGS Contact Center Solutions?
Working at EGS Contact Center Solutions comes with several advantages and disadvantages. It is highly rated for company culture, job security and skill development. However, it is poorly rated for salary & benefits and promotions / appraisal, based on 10 employee reviews on AmbitionBox.
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