EGS Contact Center Solutions

Etech has created and trademarked the process of turning data into strategic insights. Etech leverages the power of artificial and human intelligence, enhancing training and coaching to focus on critical behaviors and improve customer experience and shareholder value. Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, Etech has expanded its range of services and grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers. Etech operates in three countries, with seven U.S. locations, one nearshore, and two offshore, handling over 160 million voice interactions and 40 million chat & email interactions annually.