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Costa Coffee

3.6
based on 119 Reviews

Working at Costa Coffee

Company Summary

Overall Rating

3.6/5
based on 119 reviews
highly rated categories
9% below
industry average
highly rated categories
Critically rated for

Promotions/Appraisal, Company Culture, Work Satisfaction

Work Policy
Rotational Shift
Rotational Shift
49% employees reported
Flexible timing
Flexible timing
68% employees reported
Within city
Within city
38% employees reported
Day shift
Day shift
81% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
8 employees reported
Health insurance
Health insurance
5 employees reported
Cafeteria
Cafeteria
4 employees reported
Office cab/shuttle
Office cab/shuttle
3 employees reported
View all benefits

About Costa Coffee

Founded in1971 (54 yrs old)
India Employee Count10k-50k
Global Employee Count10k-50k
HeadquartersDunstable, UnitedKingdom
Office Locations
--
Websitecosta.co.uk
Primary Industry
Other Industries
--
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In 1971 two brothers, Bruno and Sergio, moved to London. Coming form Italy, they were disappointed in the coffee they tasted. ‘Why are you settling for mediocre?’ they asked. Very politely. And the Costa dream was born. From tiny beans great big Mochas grow(!), and we’re now the UK’s favourite coffee shop, with over 2,400 stores in the UK, over 1,400 stores internationally and over 8000 Costa Express self-service units. We believe in great coffee for everyone……and we mean everyone! We want to become the worlds most loved coffee brand, so we’ve set ourselves some quite ambitious growth goals. Costa is all about coffee and our people get a kick out of serving the best they can. We like to keep it simple and inclusive so there’re no pretension, no elitism, and very few do’s and don’ts. Maybe it’s because we love coffee, but we really value a feeling of warmth in our teams and in our communities. We encourage trust and empower our people to feel supported to make their own decisions. And we love a can-do attitude, boldness and the courage to create positive change. Some companies spout this kind of froth but don’t back it up in their actions, but at Costa Coffee we’re genuine. We really mean what we say, and we’re committed to our people, our customers and our growth plans.
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Costa Coffee Ratings

based on 119 reviews

Overall Rating

3.6/5
How AmbitionBox ratings work?
5
70
4
16
3
16
2
5
1
12

Category Ratings

3.6

Salary & Benefits

3.4

Work-Life Balance

3.4

Job Security

3.4

Skill Development

3.3

Work Satisfaction

3.2

Company Culture

2.8

Promotions/Appraisal

Costa Coffee is rated 3.6 out of 5 stars on AmbitionBox, based on 119 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more

Costa Coffee Reviews

Top mentions in Costa Coffee Reviews

+ 3 more

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Overall Rating
3.6/5
based on 119 reviews
4.4/5
based on 213 reviews
3.8/5
based on 1.5k reviews
4.2/5
based on 266 reviews
Highly Rated for
No highly rated category
Work-Life balance
Job Security
Company culture
No highly rated category
Job Security
Company culture
Skill development
Critically Rated for
Promotion/Appraisals
Company culture
Work Satisfaction
No critically rated category
Promotion/Appraisals
Salary & Benefits
No critically rated category
Primary Work Policy
-
Work from office
93% employees reported
Work from office
82% employees reported
Work from office
94% employees reported
Rating by Women Employees
3.8
Good
rated by 14 women
4.7
Excellent
rated by 25 women
3.9
Good
rated by 161 women
4.2
Good
rated by 53 women
Rating by Men Employees
3.5
Good
rated by 86 men
4.3
Good
rated by 168 men
3.8
Good
rated by 1.1k men
4.3
Good
rated by 188 men
Job Security
3.4
Average
4.2
Good
3.5
Good
4.3
Good
View more

Costa Coffee Salaries

3.6
rated by 119 employees for salaries

Cafe Manager

(41 salaries)
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₹2.8 L/yr - ₹5.5 L/yr

Shift Manager

(32 salaries)
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₹1.8 L/yr - ₹4 L/yr

Store Manager

(13 salaries)
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₹3 L/yr - ₹8.2 L/yr

Assistant Cafe Manager

(10 salaries)
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₹3.5 L/yr - ₹4.2 L/yr

Cafe General Manager

(6 salaries)
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₹4.2 L/yr - ₹6 L/yr

Assistant Store Manager

(6 salaries)
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₹3 L/yr - ₹4.5 L/yr

Customer Service Associate

(6 salaries)
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₹1.4 L/yr - ₹2.7 L/yr

Assistant Restaurant Manager

(6 salaries)
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₹2.3 L/yr - ₹4.5 L/yr

Area Operation Manager

(6 salaries)
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₹5.8 L/yr - ₹8.5 L/yr

Leader Barista

(5 salaries)
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₹1.1 L/yr - ₹2 L/yr

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Costa Coffee FAQs

When was Costa Coffee founded?
Costa Coffee was founded in 1971. The company has been operating for 54 years primarily in the Beverage sector.
Where is the Costa Coffee headquarters located?
Costa Coffee is headquartered in Dunstable.
How many employees does Costa Coffee have in India?
Costa Coffee currently has more than 25,000+ employees in India. Food, Beverage & Hospitality department appears to have the highest employee count in Costa Coffee based on the number of reviews submitted on AmbitionBox.
Does Costa Coffee have good work-life balance?
Costa Coffee has a work-life balance rating of 3.4 out of 5 based on 100+ employee reviews on AmbitionBox. 28% employees rated Costa Coffee 3 or below, while 72% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Costa Coffee reviews for more details
Is Costa Coffee good for career growth?
Career growth at Costa Coffee is rated as poor, with a promotions and appraisal rating of 2.8. 28% employees rated Costa Coffee 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Costa Coffee reviews for more detailed insights.
What are the cons of working in Costa Coffee?
Working at Costa Coffee does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, company culture and work satisfaction, based on 100+ employee reviews on AmbitionBox.
Costa Coffee Overview
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