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Costa Coffee Reviews

Updated 5 Mar, 2025
Overall Rating
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3.6/5
based on 124 reviews

negative trend 8% below industry's average

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Rating distribution

Category Ratings

3.5

Salary

3.4

Job security

3.4

Work-life balance

3.4

Skill development

3.3

Work satisfaction

3.2

Company culture

2.9

Promotions

What employees say about Costa Coffee?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

Work from office

84% employees reported

Rotational Shift

Rotational Shift

50% employees reported

Flexible timing

Flexible timing

68% employees reported

Within city

Within city

38% employees reported

Gender based rating

3.8
female

Rated by Women

14 reviews

3.5
male

Rated by Men

91 reviews

Costa Coffee is rated 3.6 out of 5 stars on AmbitionBox, based on 124 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more
Costa Coffee is rated 3.6 out of 5 stars on AmbitionBox, based on 124 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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124 reviews found

Sort by: Popular

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Latest Costa Coffee Employee Reviews

View all
Administration & Staff
5.0

  •  posted on 05 Mar 2025

Dislikes:
Na na
Other
4.0

  •  posted on 04 Mar 2025

Dislikes:
Salary was very low
F&B Service
2.0

  •  posted on 09 Feb 2025

Dislikes:
Salery ,company culture is very bad
  • Salary - Poor
  • +5 more
Retail Store Operations
2.0

  •  posted on 09 Feb 2025

Dislikes:
Promotions were not getting on time
  • Salary - Bad
  • +5 more
Other Hospital Staff
5.0

  •  posted on 05 Feb 2025

Dislikes:
Nothing was dislike about Costa Coffee

Read Costa Coffee Reviews based on designations

4.4
 Store Manager

 (11)

4.6
 Assistant Manager

 (6)

4.3
 Cafe Manager

 (6)

4.1
 Shift Manager

 (6)

2.1
 Assistant Store Manager

 (5)

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People also ask about Costa Coffee

Is Costa Coffee a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 124 employee reviews, it's clear that most employees have an average experience working at Costa Coffee. Salary holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about salary and on AmbitionBox.
How does Costa Coffee’s employee rating compare to the industry average?
Costa Coffee's employee rating of 3.6 out of 5 is below the industry average of 3.9 out of 5 for companies within the Beverage sector. This rating suggests that Costa Coffee faces some challenges in employee satisfaction compared to its industry peers. It indicates that while Costa Coffee performs relatively well, there may be specific areas where improvements could be made to better align with or exceed the industry standard.
Does Costa Coffee pay their employees well?
According to AmbitionBox reviews, Costa Coffee employees rate their salary and benefits at 3.5 out of 5, based on 124 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Costa Coffee salaries here and to read reviews specifically about salary and benefits at Costa Coffee, click here .
How is the work culture at Costa Coffee?
Work culture at Costa Coffee is rated 3.2 out of 5 by 124 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.
How is the job security at Costa Coffee?
Based on 124 reviews on AmbitionBox, Costa Coffee employees rate job security at 3.4 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Costa Coffee.
Is work from home available at Costa Coffee?
According to AmbitionBox, 16% of Costa Coffee employees work from home permanently, 84% work from the office, and undefined% follow a hybrid model, based on 12 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options.

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Cafe Manager
39 salaries
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₹2.8 L/yr - ₹5.3 L/yr

Shift Manager
30 salaries
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₹1.8 L/yr - ₹4 L/yr

Assistant Cafe Manager
11 salaries
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₹3.5 L/yr - ₹4.2 L/yr

Store Manager
11 salaries
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₹1.2 L/yr - ₹5 L/yr

Cafe General Manager
6 salaries
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₹4.2 L/yr - ₹6 L/yr

Explore more salaries
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+4 more benefits
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