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Costa Coffee

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3.4

based on 126 Reviews

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Costa Coffee Reviews

Updated 15 Mar, 2025
Overall Rating
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3.4/5
based on 126 reviews

negative trend 13% below industry's average

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Rating distribution

Category Ratings

3.4

Salary

3.3

Job security

3.3

Skill development

3.2

Work-life balance

3.1

Work satisfaction

3.0

Company culture

2.8

Promotions

What employees say about Costa Coffee?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

Work from office

86% employees reported

Rotational Shift

Rotational Shift

50% employees reported

Flexible timing

Flexible timing

68% employees reported

Within city

Within city

38% employees reported

View more detailed insights

Gender based rating

3.8
female

Rated by Women

14 reviews

3.3
male

Rated by Men

93 reviews

Costa Coffee is rated 3.4 out of 5 stars on AmbitionBox, based on 126 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more
Costa Coffee is rated 3.4 out of 5 stars on AmbitionBox, based on 126 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

View All
Food, Beverage & Hospitality
3.1
 • 46 Reviews
Customer Success, Service & Operations
2.5
 • 10 Reviews
Sales & Business Development
4.7
 • 4 Reviews
Merchandising, Retail & eCommerce
3.3
 • 4 Reviews

126 reviews found

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Latest Costa Coffee Employee Reviews

View all
Assistant Manager in Kozhikode
F&B Service
1.0

  •  posted on 15 Mar 2025

Dislikes:
No value for employees
  • Skill development - Bad
    • +5 more
HR Manager in Chennai, Tamil Nadu
Compensation & Benefits
1.0

  •  posted on 15 Mar 2025

Dislikes:
  • Salary - Bad
  • Skill development - Bad
    • +5 more
Shift Manager in
Administration & Staff
5.0

  •  posted on 05 Mar 2025

Dislikes:
Na na
barista in Mumbai
Other
4.0

  •  posted on 04 Mar 2025

Dislikes:
Salary was very low
Assistant Manager in New Delhi
F&B Service
2.0

  •  posted on 09 Feb 2025

Dislikes:
Salery ,company culture is very bad
  • Salary - Poor
    • +5 more
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Discover interview dos and don'ts from real experiences

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Interview Tips & Stories
2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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More about working at Costa Coffee

People also ask about Costa Coffee

Is Costa Coffee a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 126 employee reviews, it's clear that most employees have an average experience working at Costa Coffee. Salary holds the highest rating at 3.4, while career growth is rated the lowest amongst all factors at 2.8. Read reviews about salary and on AmbitionBox.
How does Costa Coffee’s employee rating compare to the industry average?
Costa Coffee's employee rating of 3.4 out of 5 is below the industry average of 3.9 out of 5 for companies within the Beverage sector. This rating suggests that Costa Coffee faces some challenges in employee satisfaction compared to its industry peers. It indicates that while Costa Coffee performs relatively well, there may be specific areas where improvements could be made to better align with or exceed the industry standard.
Does Costa Coffee pay their employees well?
According to AmbitionBox reviews, Costa Coffee employees rate their salary and benefits at 3.4 out of 5, based on 126 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Costa Coffee salaries here and to read reviews specifically about salary and benefits at Costa Coffee, click here .
How is the work culture at Costa Coffee?
Work culture at Costa Coffee is rated 3.0 out of 5 by 126 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.
How is the job security at Costa Coffee?
Based on 126 reviews on AmbitionBox, Costa Coffee employees rate job security at 3.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Costa Coffee.
Is work from home available at Costa Coffee?
According to AmbitionBox, 14% of Costa Coffee employees work from home permanently, 86% work from the office, and undefined% follow a hybrid model, based on 14 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options.

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Costa Coffee Reviews by Locations

Costa Coffee Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 126 Costa Coffee reviews submitted by Costa Coffee employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Costa Coffee is the right company for you. 50% of employees re...ported the working days at Costa Coffee as Rotational Shift. 68% employees reported the work timings at Costa Coffee as Flexible timing. Read more
Costa Coffee Salaries in India
Cafe Manager
38 salaries
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₹2.8 L/yr - ₹5.3 L/yr

Shift Manager
30 salaries
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₹1.8 L/yr - ₹4 L/yr

Assistant Cafe Manager
11 salaries
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₹3.5 L/yr - ₹4.2 L/yr

Store Manager
11 salaries
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₹1.2 L/yr - ₹5 L/yr

Area Manager
7 salaries
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₹6 L/yr - ₹8.4 L/yr

Explore more salaries
Employee Benefits at Costa Coffee
cab
Office cab/shuttle
3 total responses
freemeal
Free meal
3 total responses
onsite
International/On-site exposure
2 total responses
healthInsurance
Health insurance
5 total responses
+4 more benefits
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