Add office photos
Employer?
Claim Account for FREE

Costa Coffee

3.6
based on 124 Reviews

Working at Costa Coffee

Company Summary

Costa Coffee operates a vast network of coffee shops and self-service units, aiming to deliver quality coffee and an inclusive customer experience globally.

Overall Rating

3.6/5
based on 124 reviews
highly rated categories
8% below
industry average
highly rated categories
Critically rated for

Promotions, Company culture, Work satisfaction

Work Policy
Work from office
Work from office
84% employees reported
Rotational Shift
Rotational Shift
50% employees reported
Flexible timing
Flexible timing
68% employees reported
Within city
Within city
38% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
8 employees reported
Health insurance
Health insurance
5 employees reported
Cafeteria
Cafeteria
4 employees reported
Office cab/shuttle
Office cab/shuttle
3 employees reported
View all benefits

About Costa Coffee

Founded in1971 (54 yrs old)
India Employee Count10k-50k
Global Employee Count10k-50k
HeadquartersDunstable, UnitedKingdom
Office Locations
--
Websitecosta.co.uk
Primary Industry
Other Industries
--
Are you managing Costa Coffee's employer brand? To edit company information,
claim this page for free
In 1971 two brothers, Bruno and Sergio, moved to London. Coming form Italy, they were disappointed in the coffee they tasted. ‘Why are you settling for mediocre?’ they asked. Very politely. And the Costa dream was born. From tiny beans great big Mochas grow(!), and we’re now the UK’s favourite coffee shop, with over 2,400 stores in the UK, over 1,400 stores internationally and over 8000 Costa Express self-service units. We believe in great coffee for everyone

and we mean everyone! We want to become the worlds most loved coffee brand, so we’ve set ourselves some quite ambitious growth goals. Costa is all about coffee and our people get a kick out of serving the best they can. We like to keep it simple and inclusive so there’re no pretension, no elitism, and very few do’s and don’ts. Maybe it’s because we love coffee, but we really value a feeling of warmth in our teams and in our communities. We encourage trust and empower our people to feel supported to make their own decisions. And we love a can-do attitude, boldness and the courage to create positive change. Some companies spout this kind of froth but don’t back it up in their actions, but at Costa Coffee we’re genuine. We really mean what we say, and we’re committed to our people, our customers and our growth plans.
Managing your company's employer brand?
Claim this Company Page for FREE

Costa Coffee Ratings

based on 124 reviews

Overall Rating

3.6/5
How AmbitionBox ratings work?
5
72
4
17
3
16
2
7
1
12

Category Ratings

3.5

Salary

3.4

Job security

3.4

Work-life balance

3.4

Skill development

3.3

Work satisfaction

3.2

Company culture

2.9

Promotions

Costa Coffee is rated 3.6 out of 5 stars on AmbitionBox, based on 124 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Costa Coffee
based on 105 reviews
3.8
Rated by 14 Women
Rated 4.0 for Salary and 3.9 for Job security
3.5
Rated by 91 Men
Rated 3.4 for Salary and 3.4 for Skill development

Work Policy at Costa Coffee

based on 12 reviews in last 6 months
Work from office
84%
Permanent work from home
16%

Costa Coffee Reviews

Top mentions in Costa Coffee Reviews

+ 3 more

Compare Costa Coffee with Similar Companies

Costa Coffee
Barista Coffee Company
Change Company
Cafe Coffee Day
Change Company
Starbucks
Change Company
Overall Rating
3.6/5
based on 124 reviews
4.3/5
based on 221 reviews
3.8/5
based on 1.5k reviews
4.2/5
based on 277 reviews
Highly Rated for
No highly rated category
Work-life balance
Job security
Company culture
No highly rated category
Job security
Company culture
Skill development
Critically Rated for
Promotions
Company culture
Work satisfaction
No critically rated category
Promotions
Salary
No critically rated category
Primary Work Policy
Work from office
84% employees reported
Work from office
85% employees reported
Work from office
81% employees reported
Work from office
87% employees reported
Rating by Women Employees
3.8
Good
rated by 14 women
4.4
Good
rated by 26 women
3.8
Good
rated by 166 women
4.0
Good
rated by 54 women
Rating by Men Employees
3.5
Good
rated by 91 men
4.3
Good
rated by 175 men
3.7
Good
rated by 1.1k men
4.2
Good
rated by 198 men
Job security
3.4
Average
4.1
Good
3.5
Good
4.2
Good
View more

Costa Coffee Salaries

Costa Coffee salaries have received with an average score of 3.5 out of 5 by 124 employees.

Cafe Manager

(39 salaries)
Unlock
â‚č2.8 L/yr - â‚č5.3 L/yr

Shift Manager

(30 salaries)
Unlock
â‚č1.8 L/yr - â‚č4 L/yr

Assistant Cafe Manager

(11 salaries)
Unlock
â‚č3.5 L/yr - â‚č4.2 L/yr

Store Manager

(11 salaries)
Unlock
â‚č1.2 L/yr - â‚č5 L/yr

Cafe General Manager

(6 salaries)
Unlock
â‚č4.2 L/yr - â‚č6 L/yr

Assistant Store Manager

(6 salaries)
Unlock
â‚č3 L/yr - â‚č4.5 L/yr

Customer Service Associate

(6 salaries)
Unlock
â‚č1.4 L/yr - â‚č2.7 L/yr

Assistant Restaurant Manager

(6 salaries)
Unlock
â‚č2.3 L/yr - â‚č4.5 L/yr

Area Operation Manager

(6 salaries)
Unlock
â‚č5.8 L/yr - â‚č8.5 L/yr

Leader Barista

(5 salaries)
Unlock
â‚č1.1 L/yr - â‚č2 L/yr

Compare Costa Coffee with

Gloria Jean's Coffees Logo
Gloria Jean's Coffees
4.0
The Coffee Bean & Tea Leaf Logo
The Coffee Bean & Tea Leaf
4.8
Dunkin' Donuts Logo
Dunkin' Donuts
3.4
McCafe Logo
McCafe
5.0
Chaayos Logo
Chaayos
3.4
Chai Point Logo
Chai Point
3.7
Indian Coffee House Logo
Indian Coffee House
4.1
Varun Beverages Logo
Varun Beverages
4.0
Hindustan Coca Cola Beverages Logo
Hindustan Coca Cola Beverages
4.1
Parle Agro Logo
Parle Agro
4.1
AB InBev India Logo
AB InBev India
3.4
Bisleri Logo
Bisleri
4.1
Coca-Cola Company Logo
Coca-Cola Company
4.1
Diageo Logo
Diageo
4.1
Pernod Ricard Logo
Pernod Ricard
3.7
Carlsberg Logo
Carlsberg
4.2
Allied Blenders & Distillers Logo
Allied Blenders & Distillers
4.1
Bira 91 Logo
Bira 91
3.6
Kandhari Beverages Logo
Kandhari Beverages
4.0
Bengal Beverages Logo
Bengal Beverages
3.2
Edit your company information by claiming this page

Contribute & help others!

You can choose to be anonymous

Companies Similar to Costa Coffee

Starbucks Logo
Starbucks
Retail, Hospitality
4.2
 ‱ 277 reviews
Cafe Coffee Day Logo
Cafe Coffee Day
Hospitality
3.8
 ‱ 1.5k reviews
Barista Coffee Company Logo
Barista Coffee Company
Retail, Beverage
4.3
 ‱ 221 reviews
Gloria Jean's Coffees Logo
4.0
 ‱ 1 reviews
The Coffee Bean & Tea Leaf Logo
The Coffee Bean & Tea Leaf
Food Processing, Travel & Tourism / Hospitality
4.8
 ‱ 17 reviews
Dunkin' Donuts Logo
Dunkin' Donuts
Food Processing, Travel & Tourism / Hospitality, Hospitality
3.4
 ‱ 114 reviews
McCafe Logo
5.0
 ‱ 4 reviews
Chaayos Logo
Chaayos
FMCG, Hospitality
3.4
 ‱ 446 reviews
Chai Point Logo
Chai Point
Internet
3.7
 ‱ 191 reviews
Indian Coffee House Logo
4.1
 ‱ 14 reviews
Varun Beverages Logo
Varun Beverages
Food Processing, Manufacturing, Beverage
4.0
 ‱ 3.6k reviews
Hindustan Coca Cola Beverages Logo
Hindustan Coca Cola Beverages
Food Processing, Manufacturing, Retail, Beverage
4.1
 ‱ 2.8k reviews

Costa Coffee FAQs

When was Costa Coffee founded?
Costa Coffee was founded in 1971. The company has been operating for 54 years primarily in the Beverage sector.
Where is the Costa Coffee headquarters located?
Costa Coffee is headquartered in Dunstable.
How many employees does Costa Coffee have in India?
Costa Coffee currently has more than 25,000+ employees in India. Food, Beverage & Hospitality department appears to have the highest employee count in Costa Coffee based on the number of reviews submitted on AmbitionBox.
Does Costa Coffee have good work-life balance?
Costa Coffee has a work-life balance rating of 3.4 out of 5 based on 100+ employee reviews on AmbitionBox. 28% employees rated Costa Coffee 3 or below, while 72% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Costa Coffee reviews for more details
Is Costa Coffee good for career growth?
Career growth at Costa Coffee is rated as poor, with a promotions and appraisal rating of 2.9. 28% employees rated Costa Coffee 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Costa Coffee reviews for more detailed insights.
What are the cons of working in Costa Coffee?
Working at Costa Coffee does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, company culture and work satisfaction, based on 100+ employee reviews on AmbitionBox.
Costa Coffee Overview
Stay ahead in your career. Get AmbitionBox app
qr-code
Helping over 1 Crore job seekers every month in choosing their right fit company
75 Lakh+

Reviews

5 Lakh+

Interviews

4 Crore+

Salaries

1 Cr+

Users/Month

Contribute to help millions

Made with ❀ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.

Follow us
  • Youtube
  • Instagram
  • LinkedIn
  • Facebook
  • Twitter