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Costa Coffee

3.6
based on 124 Reviews
Company Overview
Company Locations
Working at Costa Coffee
Company Summary
Costa Coffee operates a vast network of coffee shops and self-service units, aiming to deliver quality coffee and an inclusive customer experience globally.
Overall Rating
3.6/5
based on 124 reviews

8% below
industry average

Critically rated for
Promotions, Company culture, Work satisfaction
Work Policy

Work from office
84% employees reported

Rotational Shift
50% employees reported

Flexible timing
68% employees reported

Within city
38% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
8 employees reported
Health insurance
5 employees reported
Cafeteria
4 employees reported
Office cab/shuttle
3 employees reported
View all benefits
About Costa Coffee
Founded in1971 (54 yrs old)
India Employee Count10k-50k
Global Employee Count10k-50k
HeadquartersDunstable, UnitedKingdom
Office Locations
--
Websitecosta.co.uk
Primary Industry
Other Industries
--
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In 1971 two brothers, Bruno and Sergio, moved to London. Coming form Italy, they were disappointed in the coffee they tasted. ‘Why are you settling for mediocre?’ they asked. Very politely. And the Costa dream was born.
From tiny beans great big Mochas grow(!), and we’re now the UK’s favourite coffee shop, with over 2,400 stores in the UK, over 1,400 stores internationally and over 8000 Costa Express self-service units. We believe in great coffee for everyone……and we mean everyone! We want to become the worlds most loved coffee brand, so we’ve set ourselves some quite ambitious growth goals.
Costa is all about coffee and our people get a kick out of serving the best they can. We like to keep it simple and inclusive so there’re no pretension, no elitism, and very few do’s and don’ts. Maybe it’s because we love coffee, but we really value a feeling of warmth in our teams and in our communities. We encourage trust and empower our people to feel supported to make their own decisions. And we love a can-do attitude, boldness and the courage to create positive change. Some companies spout this kind of froth but don’t back it up in their actions, but at Costa Coffee we’re genuine. We really mean what we say, and we’re committed to our people, our customers and our growth plans.
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Costa Coffee Ratings
based on 124 reviews
Overall Rating
3.6/5
How AmbitionBox ratings work?
5
72
4
17
3
16
2
7
1
12
Category Ratings
3.5
Salary
3.4
Job security
3.4
Work-life balance
3.4
Skill development
3.3
Work satisfaction
3.2
Company culture
2.9
Promotions
Costa Coffee is rated 3.6 out of 5 stars on AmbitionBox, based on 124 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Costa Coffee
based on 105 reviews
3.8
Rated by 14 Women
Rated 4.0 for Salary and 3.9 for Job security
3.5
Rated by 91 Men
Rated 3.4 for Salary and 3.4 for Skill development
Work Policy at Costa Coffee
based on 12 reviews in last 6 months
Work from office
84%
Permanent work from home
16%
Costa Coffee Reviews
Top mentions in Costa Coffee Reviews
+ 3 more
Compare Costa Coffee with Similar Companies
![]() | ![]() Change Company | ![]() Change Company | ![]() Change Company | |
---|---|---|---|---|
Overall Rating | 3.6/5 based on 124 reviews | 4.3/5 based on 221 reviews | 3.8/5 based on 1.5k reviews | 4.2/5 based on 277 reviews |
Highly Rated for | ![]() No highly rated category | Work-life balance Job security Company culture | ![]() No highly rated category | Job security Company culture Skill development |
Critically Rated for | Promotions Company culture Work satisfaction | ![]() No critically rated category | Promotions Salary | ![]() No critically rated category |
Primary Work Policy | Work from office 84% employees reported | Work from office 85% employees reported | Work from office 81% employees reported | Work from office 87% employees reported |
Rating by Women Employees | 3.8 Good rated by 14 women | 4.4 Good rated by 26 women | 3.8 Good rated by 166 women | 4.0 Good rated by 54 women |
Rating by Men Employees | 3.5 Good rated by 91 men | 4.3 Good rated by 175 men | 3.7 Good rated by 1.1k men | 4.2 Good rated by 198 men |
Job security | 3.4 Average | 4.1 Good | 3.5 Good | 4.2 Good |
View more
Costa Coffee Salaries
Costa Coffee salaries have received with an average score of 3.5 out of 5 by 124 employees.
Cafe Manager
(39 salaries)
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₹2.8 L/yr - ₹5.3 L/yr
Shift Manager
(30 salaries)
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₹1.8 L/yr - ₹4 L/yr
Assistant Cafe Manager
(11 salaries)
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₹3.5 L/yr - ₹4.2 L/yr
Store Manager
(11 salaries)
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₹1.2 L/yr - ₹5 L/yr
Cafe General Manager
(6 salaries)
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₹4.2 L/yr - ₹6 L/yr
Assistant Store Manager
(6 salaries)
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₹3 L/yr - ₹4.5 L/yr
Customer Service Associate
(6 salaries)
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₹1.4 L/yr - ₹2.7 L/yr
Assistant Restaurant Manager
(6 salaries)
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₹2.3 L/yr - ₹4.5 L/yr
Area Operation Manager
(6 salaries)
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₹5.8 L/yr - ₹8.5 L/yr
Leader Barista
(5 salaries)
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₹1.1 L/yr - ₹2 L/yr
Costa Coffee Offices
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3.2
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Costa Coffee FAQs
When was Costa Coffee founded?
Costa Coffee was founded in 1971. The company has been operating for 54 years primarily in the Beverage sector.
Where is the Costa Coffee headquarters located?
Costa Coffee is headquartered in Dunstable.
How many employees does Costa Coffee have in India?
Costa Coffee currently has more than 25,000+ employees in India. Food, Beverage & Hospitality department appears to have the highest employee count in Costa Coffee based on the number of reviews submitted on AmbitionBox.
Does Costa Coffee have good work-life balance?
Costa Coffee has a work-life balance rating of 3.4 out of 5 based on 100+ employee reviews on AmbitionBox. 28% employees rated Costa Coffee 3 or below, while 72% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Costa Coffee reviews for more details
Is Costa Coffee good for career growth?
Career growth at Costa Coffee is rated as poor, with a promotions and appraisal rating of 2.9. 28% employees rated Costa Coffee 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Costa Coffee reviews for more detailed insights.
What are the cons of working in Costa Coffee?
Working at Costa Coffee does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, company culture and work satisfaction, based on 100+ employee reviews on AmbitionBox.
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