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Dunkin' Donuts
3.5
based on 116 Reviews
Company Overview
Company Locations
Working at Dunkin' Donuts
Company Summary
Dunkin' Donuts dominates the coffee and baked goods market, renowned for exceptional customer loyalty and extensive global presence.
Overall Rating
3.5/5
based on 116 reviews
10% below
industry average
Highly rated for
Salary
Critically rated for
Work satisfaction, Work-life balance, Promotions
Work Policy
Work from office
73% employees reported
Rotational Shift
48% employees reported
Flexible timing
70% employees reported
Within city
43% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
10 employees reported
Health insurance
8 employees reported
Office cab/shuttle
6 employees reported
Free meal
3 employees reported
View all benefits
About Dunkin' Donuts
Founded in1950 (75 yrs old)
India Employee Count--
Global Employee Count1k-5k
HeadquartersCanton, UnitedStates
Office Locations
--
Websitedunkindonuts.com
Primary Industry
Other Industries
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Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced coffee, donut, bagel and muffin categories in the U.S. Dunkin' has earned the No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 13 years running in the U.S. The brand has more than 13,000 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. (Nasdaq: DNKN) family of companies.
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Dunkin' Donuts Ratings
based on 116 reviews
Overall Rating
3.5/5
How AmbitionBox ratings work?
5
58
4
21
3
16
2
6
1
15
Category Ratings
3.9
Salary
3.3
Job security
3.2
Company culture
3.2
Skill development
3.2
Promotions
3.1
Work-life balance
3.0
Work satisfaction
Dunkin' Donuts is rated 3.5 out of 5 stars on AmbitionBox, based on 116 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the companyâs work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Dunkin' Donuts
based on 98 reviews
3.8
Rated by 12 Women
Rated 3.9 for Salary and 3.7 for Work-life balance
3.4
Rated by 86 Men
Rated 3.9 for Salary and 3.1 for Company culture
Work Policy at Dunkin' Donuts
based on 11 reviews in last 6 months
Work from office
73%
Permanent work from home
18%
Hybrid
9%
Dunkin' Donuts Reviews
Top mentions in Dunkin' Donuts Reviews
+ 2 more
Compare Dunkin' Donuts with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.5/5 based on 116 reviews | 3.3/5 based on 3.6k reviews | 3.5/5 based on 2k reviews | 3.7/5 based on 3k reviews |
Highly Rated for | Salary | No highly rated category | No highly rated category | No highly rated category |
Critically Rated for | Work satisfaction Work-life balance Skill development | Job security Promotions Work satisfaction | Promotions Work-life balance Work satisfaction | Promotions |
Primary Work Policy | Work from office 73% employees reported | Work from office 64% employees reported | Work from office 88% employees reported | Work from office 77% employees reported |
Rating by Women Employees | 3.8 Good rated by 12 women | 3.2 Average rated by 351 women | 3.3 Average rated by 375 women | 3.7 Good rated by 344 women |
Rating by Men Employees | 3.4 Average rated by 86 men | 3.2 Average rated by 2.9k men | 3.5 Good rated by 1.4k men | 3.7 Good rated by 2.4k men |
Job security | 3.3 Average | 2.6 Poor | 3.3 Average | 3.5 Good |
View more
Dunkin' Donuts Salaries
Dunkin' Donuts salaries have received with an average score of 3.9 out of 5 by 116 employees.
Area Manager
(14 salaries)
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âč7 L/yr - âč15 L/yr
Restaurant Manager
(13 salaries)
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âč3.2 L/yr - âč5 L/yr
Assistant Restaurant Manager
(8 salaries)
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âč2.6 L/yr - âč3.9 L/yr
Floor Manager
(6 salaries)
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âč2.1 L/yr - âč3.2 L/yr
Store Manager
(5 salaries)
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âč4.9 L/yr - âč9 L/yr
District Manager
(5 salaries)
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âč9 L/yr - âč15.4 L/yr
Shift Manager
(5 salaries)
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âč2.5 L/yr - âč2.8 L/yr
Territory Manager
(4 salaries)
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âč19 L/yr - âč26 L/yr
Senior Customer Service Executive
(4 salaries)
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âč1.8 L/yr - âč2.9 L/yr
ERP Developer
(4 salaries)
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âč23 L/yr - âč25 L/yr
Dunkin' Donuts News
View all
Dunkinâ, Mad Over Donuts, Among Other Donut And Bakery Chains Face GST Scrutiny Over 18% Tax Demand
- At least six major donut and bakery chains, including Dunkinâ Donuts and Mad Over Donuts, are facing GST scrutiny over a demand for 18% tax on their sales of bakery and donut products.
- GST authorities have issued show cause notices to Dunkinâ Donuts, Mad Over Donuts, Theobroma, and Krispy Kreme, arguing for 18% tax instead of the 5% rate applicable to restaurant services.
- Mad Over Donuts has challenged the GST demand in the Bombay High Court, and the case is expected to be heard next week.
- The outcome of this case could set a precedent for the GST classification of food sold in bakery chains and have implications for the food and beverage sector.
Bloomberg Quint | 25 Feb, 2025
Dunkin's Super Bowl ad hits Starbucks where it's already hurting
- Dunkin' took shots at Starbucks in its Super Bowl advertisement.
- The ad targeted Starbucks' long wait times and over-customization.
- The slogan of the ad was 'America runs on Dunkin'.
- Starbucks' new CEO has been working to simplify the chain's offerings and streamline its mobile ordering system.
Insider | 10 Feb, 2025
From Powerhouses Like Jersey Mike's and Taco Bell to Icons Like Pizza Hut, These are the Top Fast-Food Franchises in 2025
- Entrepreneur's 2025 Franchise 500 ranking reveals the 10 most successful quick-service food franchises.
- Taco Bell is ranked number one in the list of top franchises with more than 8,500 locations across 30 countries.
- The quick service food industry is more competitive than ever, with brands innovating their menus and embracing sustainable initiatives to stay ahead.
- Jersey Mike's has solidified as one of the fastest-growing and most successful QSR franchises and was acquired by private equity firm Blackstone for $8 billion.
- Dunkin' had high-profile celebrity collaborations in 2024 like Ben Affleck, Matt Damon, and Tom Brady in a viral Super Bowl campaign that drove record engagement.
- Popeyes made major moves to expand its footprint in airports and college campuses to tap into a captive audience craving quality comfort food on the go.
- Wendy's is doubling down on expansion, leveraging a mix of traditional locations and its innovative Next Gen restaurant designs to stay ahead in the industry.
- Arby's has evolved into a top contender in the fast food industry thanks to bold menu innovations and a dedicated fanbase.
- Papa John's leverages its brand with celebrity and influencer partnerships and its collaboration with Shaquille O'Neal helped Papa John's raise more than $3 million for charity.
- Pizza Hut has more than 18,000 locations worldwide and continues to evolve, blending traditional recipes with modern innovations to stay ahead in the market.
Entrepreneur | 6 Feb, 2025
Dunkin, Popeyeâs, Burger King, and More Offering Deals Through February
- Dunkin is offering an all-day breakfast deal of Wake-Up Wrap sandwiches and choice of hot or iced coffee for $5.
- Krispy Kreme is offering a 35% discount on their new Pop-Tart donuts when you buy one dozen.
- Burger King is offering a $1 classic cheeseburger for members of its Royal Perks program through an in-app offer.
- Buffalo Wild Wings is running a buy-one-get-one deal on burgers every Monday and Wednesday, and offering a Playoff Bundle for $19.99.
Mensjournal | 1 Feb, 2025
Boost Your Profits and Customer Loyalty With These 6 Business Strategies
- Acquiring new customers has always been quite a challenge, and it's getting more and more expensive and time-consuming in the realities of modern competition.
- Improving customer experience can turn one-time shoppers into loyal patrons, making it one of the most effective strategies for long-term growth.
- Personalization is all about building stronger connections between customers and businesses, which translates into increased engagement, loyalty, and revenue.
- Effective loyalty programs are another tool for increasing repeat purchases and driving sustainable growth.
- Promotions and discounts not only attract new customers but also create a sense of urgency, encouraging repeat purchases.
- Proactive after-sales interaction with the client strengthens trust, boosts satisfaction, and significantly increases the likelihood of repeat purchases.
- Building a community around your brand fosters emotional connections, drives loyalty, and stimulates repeat purchases by making customers feel valued and involved.
- Apple's customer satisfaction and loyalty have been continuously growing due to their focus on selling an experience rather than just a product.
- Spotify's music playlist feature increased engagement rates and the average time spent in the mobile app due to personalization.
- Amazon Prime Day and Dunkin' Donuts' Perks Program are effective examples of promotions, offers, and rewards driving repeat purchases and loyalty.
Entrepreneur | 1 Feb, 2025
Everything I order for my family at Dunkin' as a dietitian following the Mediterranean diet
- As a dietitian following the Mediterranean diet, the author shares their choices for their family when ordering at Dunkin'.
- They opt for protein-rich options, limit added sugar and sodium, and choose drinks like hot lattes and unsweetened green tea.
- The author enjoys Dunkin's omelet bites for a protein-packed breakfast and their husband prefers their iced green tea and avocado toast.
- Their daughter drinks orange juice and eats the egg-and-cheese wake-up wrap, and the family occasionally indulges in a shared doughnut as a treat.
Insider | 1 Jan, 2025
Dunkin' is turning to a Sabrina Carpenter 'Espresso' drink and a $5 meal deal for 2025
- Dunkin' is introducing a drink inspired by Sabrina Carpenter's song 'Espresso'.
- The limited-time iced coffee called 'Sabrina's Brown Sugar Shakin' Espresso' includes espresso, brown sugar notes, and oat milk.
- Dunkin' promotes the drink with a video ad featuring Sabrina Carpenter shaking espresso.
- Dunkin' is also adding a $5 meal deal to its menu, including two sandwiches and a medium coffee.
Insider | 30 Dec, 2024
Restaurant Sector Eager to Say Goodbye to Rough Year
- The restaurant industry is eager to move beyond a difficult 2024.
- Bankruptcies in the restaurant sector have increased by 50% this year compared to last year.
- Major chains like McDonaldâs and Starbucks have reported sales declines.
- However, sales have started to recover, with fast-food restaurant traffic increasing by 2.8% in October compared to last year.
Pymnts | 18 Nov, 2024
I tried pumpkin-flavored coffee drinks at Dunkin', Starbucks, and Dutch Bros. The original PSL was dethroned.
- The writer tried pumpkin drinks from Dunkin', Dutch Bros, and Starbucks to compare.
- Dutch Bros' caramel pumpkin-brûlée breve was the winner, with a unique autumnal vibe.
- Starbucks' Pumpkin Spice Latte had a nice flavor but a bitter aftertaste.
- Dunkin's pumpkin-spice iced signature latte tasted more like a sweet chai latte.
Insider | 30 Oct, 2024
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Dunkin' Donuts FAQs
When was Dunkin' Donuts founded?
Dunkin' Donuts was founded in 1950. The company has been operating for 75 years primarily in the Hospitality sector.
Where is the Dunkin' Donuts headquarters located?
Dunkin' Donuts is headquartered in Canton.
Does Dunkin' Donuts have good work-life balance?
Dunkin' Donuts has a work-life balance rating of 3.1 out of 5 based on 100+ employee reviews on AmbitionBox. 32% employees rated Dunkin' Donuts 3 or below, while 68% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Dunkin' Donuts work-life balance reviews for more details
Is Dunkin' Donuts good for career growth?
Career growth at Dunkin' Donuts is rated as moderate, with a promotions and appraisal rating of 3.2. 32% employees rated Dunkin' Donuts 3 or below, while 68% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Dunkin' Donuts promotions/appraisals reviews for more detailed insights.
What are the pros and cons of working in Dunkin' Donuts?
Working at Dunkin' Donuts comes with several advantages and disadvantages. It is highly rated for salary & benefits. However, it is poorly rated for work satisfaction, work life balance and skill development, based on 100+ employee reviews on AmbitionBox.
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