Store Assistant Manager

Functional Reporting: Plant Head

Administrative Reporting: Plant Head

Location: Aligarh

Role Purpose:

The purpose of a Store Assistant Manager is to support the Store Manager in overseeing daily operations, ensuring a high level of customer service, and maintaining efficient store management. This role involves managing staff, overseeing inventory control, implementing sales strategies, and ensuring the store meets its financial and operational goals. Ultimately, the Store Assistant Manager helps to create a positive shopping experience, contributing to the store's overall success.

Key Accountabilities/ Responsibilities:

1. Financial:

· Inventory Cost Management: Oversee and control inventory costs by optimizing stock levels and reducing wastage.

· Budget Adherence: Monitor store budgets and ensure all operations stay within the financial constraints.

· Financial Reporting: Provide regular financial reports on stock levels, turnover rates, and financial performance.

2. Customer:

· Customer Satisfaction: Ensure customer needs are met by maintaining accurate inventory levels and promptly addressing any issues.

· Quality Assurance: Ensure all stocked items meet quality standards and are displayed properly.

Customer Communication: Maintain clear communication with customers regarding stock availability and product information.

3. Process:

· Stock Management: Ensure efficient stock receipt, storage, and distribution processes to maintain optimal inventory levels.

· Process Improvement: Continuously evaluate and improve store processes to enhance efficiency and reduce errors.

· Compliance: Ensure all store operations comply with company policies and regulatory requirements.

4. People:

· Team Leadership: Lead and motivate the store team to ensure smooth operations and high performance.

· Training and Development: Provide training to store staff to enhance their skills and knowledge.

· Performance Management: Monitor and evaluate the performance of store staff, providing feedback and addressing any performance issues.

Key Deliverables:

· Efficient Inventory Management: Maintain optimal stock levels to meet customer demand while minimizing excess inventory and reducing holding costs.

· Accurate Financial Reporting: Provide regular and detailed financial reports on stock levels, turnover rates, and overall store performance to support informed decision-making.

· Process Optimization: Continuously evaluate and enhance store processes to improve efficiency, reduce errors, and ensure smooth operations.

· Customer Satisfaction: Ensure that customer needs are met by maintaining accurate inventory levels, addressing any stock issues promptly, and providing excellent customer service.

· Team Development: Lead, train, and develop store staff to enhance their skills and ensure a high-performing team.

· Regulatory Compliance: Ensure all store operations adhere to company policies and relevant regulatory requirements.

· Timely Delivery of Goods

Key Interactions:

1. Internal stakeholders: Store Staff, Store Manager, Inventory Management Team, Finance Department, Customer Service,

2. External stakeholders: Suppliers, Customers, Logistics Providers, Regulatory Bodies, Maintenance and Service Providers.

Key Dimensions:

1. Financial Dimensions:

· Logistics Budget

2. Team:

Direct Reporting: 1

Educational Qualifications:

Business Administration, Supply Chain Management, Retail Management, or a related field

Experience (Type & Nature):

· 3-6 yeras expierence in FMCG organization

Functional Competencies

· Inventory Management: Proficiency in managing inventory levels, ensuring accurate stock counts, and minimizing overstock and stockouts.

· Financial Acumen: Ability to manage budgets, monitor expenses, and implement cost-saving measures.

· Process Optimization: Skills in streamlining store processes to improve efficiency and reduce operational costs.

· Customer Service: Commitment to providing excellent customer service, handling customer inquiries, and resolving issues promptly.

Behavioral Competencies:

· Zydus Neev Behavioural Competency Framework

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