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3.7

based on 51 Reviews

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21 Zupee Jobs

Relationship Manager

1-4 years

Gurgaon / Gurugram

1 vacancy

Relationship Manager

Zupee

posted 15d ago

Job Role Insights

Flexible timing

Job Description

Heres what you will do -


 Manage and enhance relationships with VIP clients

 Work closely with various departments to ensure exceptional service for VIP clients.

 Provide personalized service to meet the unique needs of VIP clients.

 Monitor and analyze VIP client feedback to improve service delivery.

 Stay updated on industry trends and best practices in VIP client management.

 Communicate closely with VIP-clients, through various communication channels: WhatsApp,

incoming calls, online chats, and e-Mail

 Analyze customer complaints and suggestions, monitoring of their actions, and search for

opportunities to improve customer experience

 Analyze customer accounts and create an activation plan for each individual customer

 Performs daily analysis of client activity and its reactivation

 Work on increasing the amount of deposits/GMV of VIP clients

 Monitoring the performance of clients and proactively target clients to increase performance

 Monitoring day-to-day activity of clients and contact them when needed to ensure they have a

positive customer experience


Employment Type: Full Time, Permanent

Read full job description

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What people at Zupee are saying

What Zupee employees are saying about work life

based on 51 employees
83%
86%
70%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Zupee Benefits

Work From Home
Free Transport
Child care
Gymnasium
Cafeteria
Free Food +6 more
View more benefits

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Zupee Gurgaon / Gurugram Office Location

View all
Gurgaon Office
Headquarter
241, Udyog Vihar Road, Phase - 1, Smile Group Building, Sector - 20 Gurgaon
122016

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