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Zupee
21 Zupee Jobs
Relationship Manager
Zupee
posted 15d ago
Flexible timing
Key skills for the job
Heres what you will do -
Manage and enhance relationships with VIP clients
Work closely with various departments to ensure exceptional service for VIP clients.
Provide personalized service to meet the unique needs of VIP clients.
Monitor and analyze VIP client feedback to improve service delivery.
Stay updated on industry trends and best practices in VIP client management.
Communicate closely with VIP-clients, through various communication channels: WhatsApp,
incoming calls, online chats, and e-Mail
Analyze customer complaints and suggestions, monitoring of their actions, and search for
opportunities to improve customer experience
Analyze customer accounts and create an activation plan for each individual customer
Performs daily analysis of client activity and its reactivation
Work on increasing the amount of deposits/GMV of VIP clients
Monitoring the performance of clients and proactively target clients to increase performance
Monitoring day-to-day activity of clients and contact them when needed to ensure they have a
positive customer experience
Employment Type: Full Time, Permanent
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