Technical Support Associate

We seek applicants for Technical Support Associate position in our Gurgaon, India office. Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. This position serves on the local IT team supporting 1,100 users in our two India offices. The position will support local users, as well as remotely supporting other users in India, China, Japan and possibly other global offices.

Responsibilities:

• Configure computer hardware and software, as well as troubleshoot related problems.
• Experience with Microsoft Active Directory, Wireless Networking (client side), MS Teams Telephony
• IOS, Samsung MDM configuration support
• Knowledge and experience with PC desktop support functions relative to domain connectivity.
• Installation and configuration of OS and business application software (i.e. MS Windows 10 / Office 365, Outlook, Internet Explorer, DLP, Backup tools, etc
• Technical Support tools / Imaging: VNC, VPN / SCCM
• MacBook configuration, support.
• Proficiency in VC / AV hardware configuration, troubleshooting and maintenance of board meeting rooms.
• Web conferencing applications support zoom, skype, WebEx, MS Teams
• Experience in troubleshooting various forms of software problems (e.g. operating system and application programs)
• Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management;
• IT projects as assigned.