ZoomCar - Manager - Customer Success (2-4 yrs)

Host Success Manager

Role Overview:

As a Host Success Manager at Zoomcar, you will be responsible for managing key host accounts, including Super Hosts and third-party partners, to drive revenue growth and increase the overall supply of cars on the platform. You will act as a trusted advisor, helping hosts and partners optimize their listings, maximize their earnings, and scale their fleet. This role requires a mix of relationship management, data-driven decision-making, and strategic execution to enhance host and partner engagement and performance.

Key Responsibilities:

Host & Partner Relationship Management:

- Serve as the primary point of contact for key hosts, Super Hosts, and third-party clients partnering with Zoomcar.

- Coach new and existing hosts to optimize their vehicle listings, pricing, and availability to maximize revenue.

- Identify high-potential hosts and support them in scaling their business by adding more vehicles.

- Work closely with third-party partners to ensure a seamless onboarding experience and long-term success on the platform.

- Provide hosts and partners with access to data insights, tools, and resources to improve utilization and earnings.

- Gather and analyze feedback through surveys and direct interactions, sharing insights with relevant teams to improve the platform experience.

- Organize and participate in host meet-ups, training sessions, and live events to strengthen community engagement.

Performance Optimization & Revenue Growth:

- Analyze host and partner performance metrics to identify trends, opportunities, and areas for improvement.

- Develop and execute strategic initiatives to enhance host and partner earnings while increasing vehicle supply.

- Partner with data analytics teams to create performance reports and insights for hosts and partners.

- Implement retention strategies to ensure long-term engagement of key hosts, Super Hosts, and third-party partners.

Cross-Functional Collaboration:

- Work closely with Customer Support, Product, and Marketing teams to ensure a seamless host and partner experience.

- Provide insights and recommendations to the Product team for feature enhancements based on feedback.

Your Profile:

Experience:

- Minimum 2 years of experience in account management, customer success, or a similar role, preferably in a tech-driven or marketplace environment.

- Experience working with key clients, high-value partners, or B2B accounts is a plus.

Skills & Attributes:

- Excellent communication and interpersonal skills with the ability to build strong relationships.

- Multilingual proficiency in English, Hindi, and at least one South Indian language (Tamil, Telugu, Malayalam, or Kannada).

- Strong analytical mindset with the ability to interpret data and drive insights-based decision-making.

- Ability to multi-task and thrive in a fast-paced startup environment.

- Proactive problem-solving approach with attention to detail and minimal need for supervision.

- Customer and partner-centric mindset with a passion for helping hosts and clients succeed.

- Highly organized and capable of managing multiple accounts efficiently.

If you're passionate about building relationships, driving growth, and shaping the host and partner experience at Zoomcar, we'd love to hear from you!