Guest Relation Associate

About Zolo :

ZoloStays stands out as the leading provider of managed co-living spaces in India, catering

to the needs of both working professionals and students. With over $100 Mn funding from

Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.

Zolo is a community that fosters growth and personal development. Our founders believe

that potential, not just pedigree, is the key to success, and that is why they built Zolo

around the principle of thinking like an owner. Hence, we seek passionate individuals

ready to innovate, flapping their wings outside of the traditional 9-to-5 schedule!

Role & responsibilities :

As a Property Manager, you will play a pivotal role in ensuring the seamless operation of

our properties. You will be responsible for overseeing all aspects of customer handling, guest

escalations, and team management. Your primary objective will be to ensure exceptional

guest experiences and uphold the standards of the organization.

• Property Operations Management:

Oversee the day-to-day operations of the property.

Ensure adherence to operational standards and protocols.

Implement strategies to optimize property efficiency and performance.

• Customer Handling:

Interact with guests to ensure their needs are met promptly and effectively.

Address guest concerns and resolve issues in a timely manner.

Strive to exceed guest expectations and deliver exceptional service.

• Guest Escalation Management:

Handle guest escalations with professionalism and empathy.

Investigate issues thoroughly and provide satisfactory resolutions.

Communicate effectively with guests to manage expectations.

• Team Management:

Lead and guide a team of employees to ensure smooth operations.

Provide training and support to team members as needed.Monitor employee performance and provide feedback for improvement.

• Coordination with Departments:

Collaborate with housekeeping staff to maintain cleanliness and hygiene standards.

Liaise with front office personnel to ensure efficient check-in and check-out

processes.

Coordinate with maintenance staff to address any property-related issues promptly.

• Monitoring and Reporting:

Conduct regular inspections to ensure compliance with standards and procedures.

Prepare reports on property performance, guest feedback, and operational efficiency.

Identify areas for improvement and recommend actionable solutions.