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10 ZocDoc Jobs
AI Quality Assurance Analyst- Contractor
ZocDoc
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a QA Analyst, youll play a crucial role in improving our AI-powered call-handling system that helps healthcare providers manage patient communications efficiently. Your analysis and insights will directly enhance the accuracy of our automated call categorization system, ultimately helping healthcare practices provide better service to their patients.
Youll enjoy this role if you are...
- Passionate about improving healthcare technology through data-driven insights
- Detail-oriented with strong analytical skills and an eye for patterns
- Comfortable working with AI tools and providing feedback on their performance
- A clear communicator who can effectively document findings and recommend improvements
- Excited about working in a fast-paced environment where your input drives product development
- Self-motivated and able to balance multiple priorities while maintaining attention to detail
Your day-to-day is...
- Reviewing and analyzing call recordings and transcripts to validate AI categorization accuracy
- Identifying new call categories and patterns that should be incorporated into the AI system
- Documenting and tracking categorization errors to help improve the AI models performance
- Collaborating with the development team to provide detailed feedback on system improvements
- Creating and maintaining documentation for call categorization guidelines
- Participating in regular team meetings to discuss findings and prioritize improvements
- Contributing to the development of quality metrics and performance standards
Youll be successful in this role if you have...
- A Bachelor s degree
- 0-2 years of work experience in call audits
- Excellent verbal and written communication skills in English
- Ability to learn quickly and readily adapt to change
- Strong analytical skills, attention to detail and sharp focus
- Strong interpersonal and team skills, but still be able to work independently to accomplish team goals
Employment Type: Full Time, Permanent
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What people at ZocDoc are saying
Quality Assurance Analyst salary at ZocDoc
reported by
1
employee
₹5
L/yr - ₹6.3
L/yr
At
par with the average Quality Assurance Analyst Salary in India
View more details
What ZocDoc employees are saying about work life
based on 41 employees
Flexible timing
Monday to Friday
No travel
Night Shift
ZocDoc Benefits
View more benefits
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