Zenoti - Senior Salesforce Administrator (4-10 yrs)

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution : online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.

Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

What Will I be doing?

Traditional Salesforce Admin : Handle customizing, setting up, and putting changes into Salesforce. Use your skills to make flows and other tools that make our work smoother. Keep our data organized and make sure users have the right access.

Proactive Problem Solver : Look out for possible problems by checking on system health and security warnings. Put in place actions to stop future issues. Work with others to keep our systems safe and users happy.

Design : Translate business requirements into well architected solutions that best leverage Salesforce platform.

Continuous Improvement Advocate : Stay updated on the latest from Salesforce and our industry. Suggest and add new things to Salesforce to help us work better. Talk with others in the Salesforce community to share ideas.

Cross-Functional Liaison : Work with different teams to understand what they need and turn those needs into Salesforce solutions. Help tech teams and users talk to each other so that any changes we make help our business goals.

Quote to Cash : Own & Support process for users across various geographies.

Review and contribute to design documents, configuration documents and functional specifications.

Help business teams on reporting requirements on the reporting team working in conjunction with the data warehouse team.

What Skills do I need?

- 5+ years of relevant Salesforce.com administration experience.

- Prior Experience in managing Salesforce/CRM Operations for a SaaS Company

- Salesforce Proficiency : Demonstrated expertise in Salesforce administration, including customization, configuration, and deployment. Strong understanding of Sales Cloud and CPQ functionalities (Preferably Zuora CPQ)

- Expertise in Flow Building : You can create complex flows in Salesforce to make processes smoother and improve how users work with it.

- System Integration : Build Custom Salesforce Integration with a other apps/services in the Tech Stack (eg. JIRA, Zuora, NetSuite). Ensure seamless data flow between Salesforce and other integrated platforms.

- Strong understanding of REST APIs and OAuth.

- Strong verbal and written communication skills.

- Hands-on Experience with using Excel for Data Transformation, Analysis.