Senior Salesforce Administrator Interview Questions and Answers

Entitlement process is a Salesforce feature that automates the process of managing service entitlements.

• It allows defining service levels and milestones for cases

• It automates the process of assigning cases to agents based on their skills and availability

• It tracks the progress of cases and ensures that they are resolved within the defined service levels

• It provides a way to measure and report on the performance of the support team

Implementing security and sharing settings in Salesforce to control access to data based on user roles and permissions.

• Utilize profiles and permission sets to control access to objects and fields

• Set up sharing rules to extend access to records based on criteria

• Implement criteria-based sharing to grant access to specific records based on certain conditions

• Leverage role hierarchy to control access to data based on reporting structure