Senior Salesforce Administrator (8-12 yrs)

We are looking for someone with a deep understanding of the Salesforce platform who can understand our current setup and business objectives to identify improvements.

The Senior Salesforce Administrator should be comfortable with change management and governance and communicate, prioritize, and manage all aspects of a Salesforce project.

The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.

Responsibilities :

- All aspects of user and license management, including new user setup / deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

- Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

- Understanding of basic triggers/Apex code knowledge

- Sandbox environment management

- DevOps/release management experience .

- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

- Identify unused or underutilized platform features

- Create a platform roadmap and define priorities, liaising with stakeholders

- Own the communication of any platform changes to end users and stakeholders

- Data management to improve Salesforce data quality, implementing rules and automation as needed

- Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer

- User support tickets

- Monitor and improve user adoption

- New user and ongoing user training

- Technical documentation

- Management of integrated applications and third-party suppliers, including (but not limited to) Hubspot, Outreach, DocuSign, ChurnZero, Linkedin, Coach360, Cloudingo, and the company's product.

Qualifications and Background :

Required :

- Strong Salesforce product knowledge and at least 8+ years' of Salesforce Administration hands-on experience with [Sales Cloud or your Salesforce product]

- Certified Salesforce Administrator

- Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder

- Excellent communication skills in English, both verbal and written