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Revenue Operations Business Operations Analyst

3-6 years

Bangalore / Bengaluru

1 vacancy

Revenue Operations Business Operations Analyst

Zendesk

posted 1mon ago

Job Description

Zendesk is seeking a highly motivated individual to develop and execute internal communications to support internal process improvements aimed at scaling the Global Revenue Operations (RevOps) team. This position will support the company s multi-billion revenue plan by consistently producing a variety of enablements through emails/Slack, quick start guides, FAQs, videos and virtual training sessions. This person will then execute a cohesive communication and training approach to ensure these tools are well understood and adopted.
Responsibilities:
  • Ability to report data for key projects via Zuora, Salesforce and SQL to make informed, key decisions on cross-functional projects
  • Manage program deliverables, scope and expectations for product migrations
  • Own key SKU migrations for various product and pricing initiatives within billing systems
  • Build strong relationships with cross-departmental teams, including Sales Operations, IT, Engineering and Product Development, as a primary Point of Contact (POC) for the worldwide Revenue Operations team
  • Utilize project management tools to provide timely updates on internal projects, product releases, and roadmaps (ie. Smartsheet)
  • Identify and implement continuous improvement initiatives to optimize operational processes
  • Assist in the preparation for product launches, including participating in system testing and documentation for deeper understanding of enablement requirements
  • Document system workflows and process improvements relating to quoting, billing and provisioning processes / systems
  • Provide business requirements for system workflows and process improvements necessary to automate and scale quoting system, billing and provisioning processes (among others)
  • Identify ways to correlate enablement with key finance metrics such as Failed Finance Audit (FFA) rate improvements or improved employee ramping
  • Ability to learn and influence virtually in a remote environment
Required Qualifications and Experience:
  • 3+ years of experience with financial systems focusing on the commerce-to-cash process, as well as corporate experience and/or systems consulting background
  • Bachelors degree in Finance, IT, Business Administration, or closely related field
  • Ability to be a self-starter as well as working closely with teammates and absorbing knowledge from others to develop key learnings to share with the broader team
  • Proficient in SFDC, SQL, BigQuery, Snowflake and/or Zuora reporting
  • Strong analytical, problem-solving, and organizational skills
  • Comfortable with reporting, analyzing and visualizing data
  • Understanding of Quote to Cash processes and systems
  • Hands-on experience with Salesforce, CPQ and Zuora
  • Superb cross-functional experience and strong collaborative skills and the ability to work with all levels of management and across multiple and varied functional teams
  • Must have the ability to synthesize and simplify knowledge of complex solutions, handle ambiguity with ease
  • Ability to understand complex system architecture in which data flows between interconnected systems, managed by different teams
  • Experience with system implementations and user acceptance testing and associated documentation
  • Detail oriented yet can visualize and communicate the big picture as required
  • Understand business transformation change management
  • Excellent verbal and written communication skills. Ability to communicate complex scenarios and topics to team and supervisors in a clear, logical manner
  • Strong knowledge of G-Suite and Zoom applications
  • Ability to critically think through and communicate complex scenarios / topics in a clear, logical manner
  • Solid attention to detail; excellent organization skills with the ability to balance numerous projects and meet tight deadlines in a fast paced environment
  • Technical aptitude with the ability to learn new technology quickly

Employment Type: Full Time, Permanent

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Zendesk Benefits

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