Software Developer - ITOM Module (5-14 yrs)

PRIMARY RESPONSIBILITIES :

- Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.

- As a ServiceNow Developer ITOM, you will work to craft, configure, script, and lead the technical solution on the ServiceNow platform to ensure a successful deployment for our customers.

- You will work closely with the Platform Architect to refine ServiceNow platform requirements (Stories), and complete the development of the agreed upon solution.

- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

- Experience configuring various types of discovery : CI Discovery, Cloud Discovery, Serverless Discovery

- Experienced in implementation of ITOM solutions using industry best practices.

- Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors, and Event rules.

- MID Server management experience.

- Understanding of Configuration Management related activities related to data validation and health.

- Experience configuring discovery patterns and understanding when not to customize a discovery pattern.

- Perform day-to-day administration of the ServiceNow Service Mapping tool, including mapping additional defined business

services into the tool.

- Work with Application SMEs to capture entry point data for key business applications.

- Work with Service Owners and SMEs to ensure developed service maps are related to the appropriate Service and Service Offerings.

- Identify potential Service Mapping candidates based on horizontally discovered data.

- Work with the internal ServiceNow development team to create, test, and deploy new discovery patterns.

- Formulate and define system scope and objectives for assigned projects.

- Develop appropriate software solutions to requests for new services and functionality

- Develop detailed specifications, application coding, unit and systems testing for the IT department

- Examine, devise, and modify procedures to solve moderately complex problems in regard to existing system capabilities, operating time or the form of desired results

- Coordinate and support software production schedules and processing

- Work with units throughout ETS to ensure smooth delivery of existing services and program modifications

- Support the planning and training of internal clients when new applications are launched, or new processes are put in place

- Provide peer leadership and collaborate with Leads, team members and other development staff

- Conduct project tracking activity and walk throughs of software code to ensure adherence to quality standards and procedures

- Work with development team on implementation of new technologies

- Independently develops software, codes, tests, and debugs

- Recommend modification to existing processes and new procedures to solve complex problems considering the existin system limitations, operating time and desired results

- Collaborate with team members as well as across FCEs/SBUs to identify ways to improve existing processes and technical

output

- Proactive identification of gaps (especially across areas) and escalate in a timely and appropriate manner

- Create and update all relevant documentation and specifications for design, development, and testing

- Escalate problems of complex technical circumstances to appropriate channels

- Promote policies that foster quality standards and industry best practice

- Adhere to ethical standards and comply with the laws and regulations applicable to your job function

KNOWLEDGE/SKILLS :

- Demonstrated programming skills and general knowledge of information processing technology

- Extensive experience with software engineering standards, practices, methods, and tools

- Ability to interact effectively with all departments and employee levels

- Must be able to demonstrate a proactive approach to problem resolution, attention to detail and the ability to be part of a team-oriented (cross process/function/group) environment

- Proficiency with Windows and Unix operating systems

- Ingenuity and demonstrated proficiency developing technical strategies

- Ability to work independently on multiple projects simultaneously

- Demonstrated ability to develop technical solutions that adhere to corporate business objectives

- Excellent interpersonal, verbal, and written communication skills

- Must have strong analytical skills

EDUCATION AND EXPERIENCE :

- Bachelor's degree in Computer Science with additional coursework in management, information processing or a related field.

- May also possess a combination of education and relevant work experience from which comparable knowledge and abilities can be drawn.

- Minimum of 4+ years of progressively responsible software development experience.