Sr. Associate

3-5 Years

Understand Integrated Management System in-line with ISO 9001, ISO 27001 and CMMI Level 5.
Establish project defined process in-line with client requirements and IMS.
Conduct Facilitations, internal Audits, configuration audits & release audits and publish respective reports.
Collection and Verification of project metrics on monthly basis.
Support Project Managers on Quantitative Project Management.
Plan and schedule internal Audits.
Analyze internal audit findings on Quarterly and Yearly basis to identify CAPA.
Identification of IMS changes / Improvements and incorporate changes to IMS.
Establish PPBs and PPMs at organizational level by using SQC techniques and Regression models.
Participate in Project / Quality Management Reviews
Conduct trainings and perform workshops at Organizational level.
Communicate with internal / external customers.
Accountable for assigned responsibilities.

Process Definition:

• Has basic knowledge (awareness) of process definition concepts and terminology.
• Have Limited experience in defining processes, and require guidance and support to effectively document and communicate process flows.

Quality Management:

• Basic understanding of Process Excellence and Quality Management.
• Can identify basic concepts and terminology related to quality management, such as key performance indicators (KPIs), quality control tools, and statistical process control (SPC).

Standards and Models:

• Solid working knowledge of Process Excellence standards and models.
• Has thorough understanding of one or more quality standards and process models.
• Have practical experience in applying them to real-world scenarios and have achieved measurable results.

Facilitation:

• Possess a deeper understanding of facilitation methodologies.
• Has experience of project process definition, conducting facilitations for the projects and sharing the reports.

Audits:

• Have solid understanding of the audit process and can conduct audits with minimal supervision.
• Provide comprehensive audit reports and recommendations for improvement.

Process Management:

• Has good understanding of process management concepts and terminology.
• Demonstrates the ability to execute and improve processes independently.
• Can analyze and identify process gaps, propose solutions, and implement process changes under supervision.

Measurements and Improvement:

• Practical experience in using basic measurements and improvement tools and techniques on the project.
• Can collect data and use basic analysis to identify opportunities for improvement and make recommendations in projects.

Accountability:

• Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results:

• Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.