Associate

1-3 Years

Understand Integrated Management System in-line with ISO 9001, ISO 27001 and CMMI Level 5.
Establish project defined process in-line with client requirements and IMS.
Conduct facilitations on weekly basis and publish reports.
Conduct internal audits on monthly basis and publish reports.
Project Metrics collection and perform sanity check.
Participate in internal team meetings and project review meetings.
Provide trainings at Project level.
Accountable for assigned responsibilities.

Standards and Models:

• Basic understanding and awareness of Process Excellence standards and models.
• Familiar with commonly used standards and models.
• Have limited practical experience in their application.

Facilitation:

• Basic understanding of facilitation principles and techniques.
• Can effectively facilitate small group discussions, encourage participation, and ensure all voices are heard.
• Able to assist in the coordination of process improvement initiatives, but may require guidance from more experienced facilitators.

Audits:

• Has basic knowledge of conducting audits in line with the process defined and reporting the report to the stakeholders.

• Able to follow predefined audit checklists and guidelines to identify discrepancies and report findings to senior auditors.

Process Management:

• Has a basic understanding of process management concepts and terminology, but lacks practical experience in applying them.
• Can follow established processes with guidance for activities related to various Project types.

Measurements and Improvement:

• Have basic concepts of Measurements and Improvement in Process Excellence.
• Aware of the importance of measuring performance and using data to drive improvement but may not have practical experience in implementing these concepts.

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.