Lead

5-8 Years

Understand Integrated Management System in-line with ISO 9001, ISO 27001 and CMMI Level 5.
Establish project defined process in-line with client requirements and IMS.
Conduct Facilitations, internal Audits, configuration audits & release audits and publish respective reports.
Collection and Verification of project metrics on monthly basis.
Support Project Managers on Quantitative Project Management.
Plan and schedule internal Audits.
Analyze internal audit findings on Quarterly and Yearly basis to identify CAPA.
Identification of IMS changes / Improvements and incorporate changes to IMS.
Establish PPBs and PPMs at organizational level by using SQC techniques and Regression models.
Participate in Project / Quality Management Reviews.
Communicate with Business Unit Heads.
Conduct trainings and perform workshops at Organizational level.
Resolving the conflicts and queries.
Accountable for assigned responsibilities.

Process Definition:

• Good understanding of process definition concepts and terminology.
• Has experience in developing the procedures, guidelines, templates and checklists.
• Able to identify and analyze process improvement opportunities and can make recommendations to improve process efficiency and effectiveness.

Quality Management:

• Has thorough understanding of Quality Management activities.
• Able to apply Process Excellence and Quality Management concepts to their work.
• can use quality control tools and techniques to solve problems, analyze data, and improve processes.
• Can monitor and track quality metrics and use them to drive continuous improvement.

Standards and Models:

• Proficient in Process Excellence standards and models.
• Have a deep understanding of various standards and models and can critically evaluate their applicability to different situations.
• Have a track record of successfully implementing these standards and models, driving improvements, and achieving sustainable results.

Facilitation:

• Skilled facilitation capability of handling diverse and challenging situations.
• Has experience of project process definition, conducting facilitations for the projects and sharing the reports.
• Has experience in supporting in quantitatively monitoring the project.
• Excel in facilitating cross-functional teams and driving consensus among stakeholders.

Audits:

• Extensive experience in conducting audits and possesses in-depth knowledge of industry best practices and standards.
• Can lead audit teams, develop audit plans, and design customized audit methodologies.
• Demonstrate strong analytical skills, identifying root causes of issues and implementing corrective actions.

Process Management:

• In-depth understanding of process management methodologies and tools.
• Can lead process improvement initiatives, conduct data-driven analysis, and implement complex process changes.
• Provides guidance to others in process management.
• Has implementation experience in quantitatively monitoring the project.

Measurements and Improvement:

• Deep understanding of the Measurements and Improvement concepts and tools in Process Excellence.
• Can use advanced analysis techniques to identify root causes of issues and develop data-driven solutions.
• Can also lead and facilitate improvement initiatives.

Accountability:

• Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration:

• Shares information within team, participates in team activities, asks questions to understand other points of view.

Agility:

• Demonstrates readiness for change, asking questions and determining how changes could impact own work.

Customer Focus:

• Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Communication:

• Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results:

• Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.

Resolves Conflict:

• Displays sensitivity in interactions and strives to understand others views and concerns.