Customer Success Associate

Responsibilities :

• Learn our platform Recruit CRM and understand the recruitment business.
• Handle client queries via chat, email and video calls to gain experience.
• Understand and convey customer needs to the team.
• Solve user challenges, providing solutions or workarounds.
• Uphold communication guidelines and procedures.
• Build and nurture client relationships.
• Continuously strive for exceptional service delivery

Who Should Apply?

• Fresh graduates/post-graduates of 2025/2024 in fields like B.Com, BA, BBA, M.Com, MA, MBA, or similar.
• English proficiency in both written and spoken communication is essential.
• Those with a basic understanding of the SaaS industry.
• Candidates with excellent communication, problem-solving, empathy, analytics.

Compensation, Benefits and Work timing:

● Training Stipend (6 months): INR 12,000/month working 42.5 hours per week.

● Post Training (Full-Time) Salary: INR 500,000 p.a. Base Salary + INR 100,000 Performance Pay (quarterly).

• Extra allowance for people working in US shifts (between 20- 50% of your base pay depending on the exact shift).
• Comprehensive benefits post the training period, including health insurance, paid leaves, and many more

After the initial 6 month training period where you will be doing our main Europe shift, you will be moved to one of our 5 core work shifts once you become a full-time employee:

○ Europe- Noon- 10 pm Monday- Friday

○ Asia Pacific- 6 am- 4 pm Monday- Friday

○ Half North America- 4 pm- 2 am Monday- Friday

○ Full North America- 8 pm- 6 am Monday- Friday

○ Middle East- 10 am- 8 pm Sunday- Thursday

(The availability of these shifts is based on requirement)

Selection Process: (All Virtual) The selection process will be done through various rounds such as Online Test(MCQ), Assignments, and various virtual Interviews.

Location: Work remotely from anywhere in India