Inside Sales Team Lead

Job Overview:

As the Inside Sales Team Lead, you will be responsible for overseeing a team of inside sales executives, driving sales targets, and fostering a culture of excellence. You'll play a pivotal role in developing and executing strategies to expand our client base, enhance revenue generation, and maintain high levels of customer satisfaction. This role demands a proactive, results-oriented leader with excellent communication skills and a passion for driving sales success.

Responsibilities:

• Lead and motivate a team of inside sales executives to meet and exceed sales targets.
• Provide ongoing training, coaching, and feedback to team members to enhance their inside sales skills and performance
• Provide customers with product and service information. Emphasize the Workafella brand and lifestyle to ensure the highest conversion.
• Nurture, develop, and close leads resulting in booked and completed tours.
• Route qualified opportunities to the appropriate sales representatives for further development and ensure closure.
• Track tours and sales targets across region and center and prioritize calls, and efforts accordingly.
• Prepare daily, monthly, quarterly, and annual MIS reports.
• Learn, adapt, and master CRM to efficiently input and track data.
• Capture all new customer information into CRM.
• Pass on customer feedback to the center team and management.
• Use customer feedback to generate ideas about new features or products.
• Keep records of all conversations in the CRM database comprehensibly.
• Manage and resolve customer complaints by collaborating with the center team.
• Be updated on the competitor city-wise and center-wise. Aware of competitor strengths and falls.