Integrations Technical Support Delivery Analyst

Its fun to work in a company where people truly believe in what theyre doing. At Workday, were committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and were serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. We have teams based out of the US, Ireland in the EMEA region, India New Zealand in the APAC region.

• 6+ years of experience supporting or implementing functional and integration solutions or related SaaS /ERP enterprise products.
• 4+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone.
• Hands on experience with packaged integrations or tools like Custom Studio, POSTMAN, Grafana, Solas or similar tool and APIs

• Strong planning, scheduling, and organization skills.
• Excellent verbal and written communication skills.
• Ability to absorb new technologies and features quickly.
• Excellent analytical, problem solving, and multi-tasking skills
• Ability to work in a fast paced, dynamic, and fun team environment
• A team player attitude, who will work across the organization and company to continue improving the way we serve our customers.
• Ability to deal with the stress related to escalation impact and resolution timeframes and conflicting/competing priorities