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Software Support Engineer (Adaptive Planning)
Workday
posted 29d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 5+ years experience in a Support related role with 2+ years experience as a support engineer, preferred in an enterprise software product
- Experience managing highly escalated cases across multiple enterprise customer accounts.
- Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language
Other Qualifications
- Excellent analytical skills and ability to come up with solutions / workarounds to complex problems
- Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability
- Proactive, empathetic, team player who is responsive to customer needs and concerns
- Have attention to detail and deep understanding of support best practices
- Experience collaborating with internal development and/or QA teams, acting as a customer advocate.
- Had previous experience or knowledge of finance and/or financial planning software applications or integrations
- Have these technical skills:
- Web Services / API
- ETL, Pentaho, Integration Implementation or Support
- Jenkins & Git
- K8s and Docker
- ELK / any log aggregation tool
- JavaScript
-
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Software Support Engineer roles with real interview advice
Top Workday Software Support Engineer Interview Questions
Q1. have you handles sev1/sev2 all at once,how did you interacted
asked in
Technical Support Analyst interview
Q2. What are the technical level of problem that you have solved?
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based on 29 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Workday Benefits
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Workday - Senior Financial Analyst - GTM & Sales Compensation (7-15 yrs)
7-15 Yrs
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