Restaurant Hostess

Job Description

• Greeting, Seating, Touring, Hotel & Restaurant Guests
• Maintains a cheerful, courteous disposition and a neat, clean and professional image.
• Allocate customers into sections of restaurant so all servers have tables
• Greets guests upon entering the restaurant and assists guests while on a waiting list
• Escorts guests to the designated table by rotation as soon possible, presents menu to each guest once they are seated.
• Arranges for booster seats or high chairs, as needed.
• Attends shift meetings on time.
• Bids farewell to guests as they leave. Ensures everything was satisfactory and invites guest to return.
• When not seating customers you help to clear the tables
• Understands and responds to customer requests for assistance.
• You must always be attentive to the front door, be aware of who is coming and going. All customers should be properly greeted and given menu.
• Responds calmly to angry guests and notifies restaurant managers of situation.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Capable of communicating effectively verbally and in writing in English to respond clearly to customer requests
• Take Feedback:- Give feedback form to guest & collect feedback.
• Ensure background music & other guest amenities are operational.