Housekeeping Supervisor

1. To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors /function rooms /public areas are maintained:

• Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed
• linen, replacing towels, cleaning bathrooms thoroughly, vacuuming,
• mopping and dusting daily.Subject to levels of business the housekeeper will be expected to also service rooms.
• Ensuring the upkeep of vacant rooms.
• Replenishing brochures and paper goods throughout the bedrooms/hotel.
• Maintaining an orderly Pantry

2. To ensure customer satisfaction is maintained by:

• Ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion.
• Ensuring guest property left behind is logged and stored in a secure location for lost property.
• Resolving any guest problems or complaints immediately informed to EHK.
• Actioning any maintenance requests in order to comply with the hotels
• established quality standards and ensure guest satisfaction.

3. To set and maintain standards of service commensurate with the standing of the hotel:

• Wearing a clean and suitable uniform and name badge at all times.
• Implementing the hotels good customer relations policy, including politely addressing guests and colleagues at all times

4. SYSTEM KNOWLEDGE:

• Knowledge about WINHMS
• Knowledge about MS-OFFICE.