Hostess

Job Description:

We are seeking a friendly and organized Restaurant Hostess to join our team. The ideal candidate will be the first point of contact for our guests, ensuring they have a warm and welcoming experience from the moment they enter our restaurant.

Roles and Responsibilities:

• Greet Guests: Welcome guests as they arrive, with a warm and friendly demeanour.

• Manage Reservations: Handle bookings over the phone, online, and in person, ensuring
accurate and efficient reservation management.

• Seating Guests: Escort guests to their tables, providing menus and informing them of their
servers name.

• Wait Time Management: Provide accurate wait times to guests who do not have reservations
and manage the waiting list.

• Customer Service: Address guest inquiries and concerns promptly and professionally,
ensuring a positive dining experience.

• Maintain Cleanliness: Ensure the front-of-house area is always clean and presentable.

• Assist with Opening/Closing: Help with the opening and closing procedures of the restaurant.
• Menu Knowledge: Be familiar with the menu to answer any questions guests may have and to
assist with recommendations.

• Coordinate with Staff: Work closely with servers and kitchen staff to ensure smooth operations and guest satisfaction.

• Special Requests: Handle special requests and accommodate large parties or VIP guests with personalized service.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Previous experience in a similar role or in the hospitality industry is a plus.
• Positive attitude and a passion for providing exceptional customer service.