Assistant Manager- Training (Accounts Payable/Accounts Receivable)

Job Description

• Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU
• Take direction from training lead and execute deliverablesDesign process training plans with inputs from client SMEs
• Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.
• Set-up daily/weekly huddles with trainees to track progress and resolve any issues
• Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations
• Develop training interventions based on TNI for existing employees
• Review and revise the standard operating procedures periodically or as agreed with the client
• Ensure robust update management process is deployed and followed
• Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)
• Preparing, publishing and maintaining various training reports and dashboards

Shifts- US shifts (6:30pm to 3:30am)

Location- Bangalore

Qualifications

Graduate with minimum experience of 2+ years in training for Account Payable and Accounts Receivable Domain