Accounts Receivable Specialist

Job Description Job Purpose and Responsibilities Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Specialist. The Accounts Receivable Specialist will have the following responsibilities: Provide management with frequent, detailed status updates of aged receivables and action plans for areas where collections is excessively aged. Train and assist Associates in collection methods and tools. Investigate accounts with delinquent receivables, via email and phone communication with customers and/or business, in order to collect outstanding balances. Address and resolve escalated customer inquiries and provide a high level of customer service. Develop and maintain good rapport with customers and internal business owners. Maintain and update customer contacts in the billing system. Initiate credits and adjustments to customer accounts with correct ledger coding. Knowledge and Experience The position of Accounts Receivable Specialist will have the following requirements: Associate or Bachelors degree in Accounting or business-related field. 4-7 years of work experience in similar role at a large organization and must be self-driven and hardworking individual. Must have the ability to analyze and solve problems, prioritize tasks and work independently. Ability to work in a fast paced environment and have the flexibility to handle various job assignments. Strong customer service and communication skills are required. Candidates must be detail oriented and possess strong organizational, verbal, and written skills. Candidate must be able to handle confidential and sensitive information in a professional manner. Oracle system experience and strong excel skills are a plus. Schedule This role offers work from home flexibility of one day per week.