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255 WNS Jobs

Associate - Operations

0-3 years

₹ 1.55 - 4.306L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Associate - Operations

WNS

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

He or She will also be responsible forAdhering to the Standard Operating Procedures specified for the process.Meet the specified productivity and quality targets every month.Having complete and updated product knowledge, and on being well acquainted with the product. Maintaining accuracy of information given to customers.Ability to understand core issue and reply back to the customer with a satisfactory opener and closure To work as per the compliance of the customer requirements.To be a team player and achieve individual and team goalsGood email writing skills in English, should be able to comprehend and respond to the customer accuratelyComputer Literate.Diploma or Degree in the travel field desirablePreferably worked in an agency dealing with customer service and complaints.Good spoken Verbal & written communication skills.Reading between the lines.Team players with a disposition to learn. Good grasping ability and Logical reasoning.Customer centricity. Adaptability and responsibility

Graduate


Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Operations Associate roles with real interview advice

Top WNS Operations Associate Interview Questions

Q1. Can you explain the end-to-end flow for the sentiment analysis model with every step?
Q2. Do you have experience in SAR filing , KYC, compliance and frauds
Q3. introduce yourself?what is market research? money laundering? Assessment test?
View all 15 questions

What people at WNS are saying

3.5
 Rating based on 508 Operations Associate reviews

Likes

WNS is good company for those who are looking stable job, desk job with less pressure & fair salary compared to market standards. If you live in Tier2,3 cities, then WNS salary is sufficient as compared to other companies. As well you have less pressure, 5 days working, etc. You will get time for you & your family.

  • Salary - Good
  • +6 more
Dislikes

There are no rotational shifts. And slow growth in BPM sector in terms of Salary. Employees are working on same salary for 3 years. Salary hike & incentives are not sufficient.

Read 508 Operations Associate reviews

Operations Associate salary at WNS

reported by 2.2k employees
₹0.7 L/yr - ₹7 L/yr
14% less than the average Operations Associate Salary in India
View more details

What WNS employees are saying about work life

based on 12.2k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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WNS Mumbai Office Locations

View all
Mumbai Office
WNS, Plant No. 10 / 11, Gate No. 4, Godrej & Boyce Complex, Pirojshanagar, Vikhroli Mumbai
Maharashtra 400079
Mumbai Office
WNS Global Services Pvt Ltd, Gate No-2, Plant 5, Godrej & Boyce Complex, Lbs Marg, Pirojshanagar, Vikhroli West Mumbai
Maharashtra 400079

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