Lead Associate - Operations

JOB FUNCTION: Minimum 5 years experience in Finance/Accounting or B2B Account Receivables environment. UL s Collection Lead is an experienced and motivated collections professional capable of cultivating customer relationships, recognizing delinquency trends, identifying root cause collection issues. Provide training and coaching to team members. Support supervisor/manager to achieve assigned goals and objectives. JOB RESPONSIBILITIES: *1. Perform all duties of Collector role. *2. Reconcile complicated account issues which may require scheduled calls with the customer, sales, and CEC *3. Positively interact with upset and challenging customers, including Global customers *4. Build strong relationships with various departments within UL *5. Manage and collect requested report detail for supervisor/manager *6. Review Work Requests for completion *7. Providing training and coaching to team members *8. Continually review department procedures for process improvements *9. Performs other duties as directed.

B. Com GraduateStrong Microsoft Office skills (Excel, Power point, Outlook)Demonstrated skills to work independentlyProven ability to strategically interact with customersStrong communication skills Able to prioritize and manage stressful situations