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173 WNS Jobs
Senior Associate - Backoffice Operations
WNS
posted 3d ago
Job Description
- Should be a graduate
- Min Experience of 1 year needed
- Experience in Insurance is needed (L&P will be an added advantage)
- Ensure that internal target for TAT is met, but if there is a work that cannot be completed you need to raise that to Team Leader.
- Adherence to Team Activities Timelines and Rigor.
- Ensure that Legal and compliance defects are zero or tend to zero.
- Adhere to attending process Knowledge test and Refresher trainings
- Meet SLA's for Internal Processes Work log sheets
- Daily Reporting for Productivity – update work log sheets daily with zero defects
- Leave Management of team – Manage your leaves
- Scheduling of Team members – Punctuality in all the activities
- Generate Process Improvement Ideas.
- No unnecessary exceptions to be forwarded.
- Aim for maximum Customer satisfaction
- Establish peer-to-peer relationships with the onshore and offshore business.
- Ensure complete, transparent and frequent communication with your supervisors
- Adhere to the communication plan and rigor as agreed with the business.
- Actively drive Brainwave activities.
- To ensure appropriate and timely escalations to immediate superiors.
- Ensure that credit is given to others who contribute to team well-being.
- Ensure Feedback is taken positively and demonstrated.
- Complete RCA/Error Analysis for errors
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Back Office Operator roles with real interview advice
What people at WNS are saying
Rating based on 4 Back Office Operator
reviews
Anonymous · Customer Success, Service & Operations
in Mumbai
Likes
We have a job security and process is very good to work onn.
- Skill development - Good
+4 more
Dislikes
Work environment is very toxic
Back Office Operator salary at WNS
reported by
9
employees
₹1
L/yr - ₹2.9
L/yr
17%
less
than the average Back Office Operator Salary in India
View more details
What WNS employees are saying about work life
based on 11k employees
Flexible timing
Monday to Friday
No travel
Day Shift
WNS Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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