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174 WNS Jobs
Group Manager - Transactional Quality
WNS
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for achieving and exceeding SLA targets. Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).
- Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching, motivating and promoting key staff.
- Engaging with clients to identify potential business opportunities Ensuring staff are sent for Personal development trainings
- Responsible for VOC actionable s and initiatives.
- Handling & solving customer problems in an efficient manner, keeping in view the organizational standards & to enhance customer loyalty.
- Workforce management: -
- Engaging with clients on new products, industry and application changes and enhancements Performance review with clients.
- Decisive spoken / Verbal communication skills Ability to lead and motivate a team High on communication skills/ writing skills (English)
- High on Customer centricity and interpersonal skills Strong Analytical skills and eye to detail Six Sigma Deployment (Quality) Planning and Mentoring Continuous improvement initiatives and complete BPET roadmap for process
- Monitor and drive calibration exercise as required with BE team KPI deployment for TQ resources.
- Any Graduate/PG/MBA.
- Additional Qualifications: IATA Preferred, Travel Industry related Diploma /Certificate.
- Skills required -
- ISO Advanced Awareness trained.
- Yellow belt /Green Belt certification
Employment Type: Full Time, Permanent
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What people at WNS are saying
Rating based on 158 Group Manager
reviews
Anonymous · Procurement & Supply Chain
in Mumbai
The name is there in the market but there is very less work life Ballance.
- Job security - Good
The company itself is not good to work. No work life balance. They play with your bonus out and give it as per their wish. Minimum duration for promotion is 4 years even if you perform good. Want you to work on weekends also
- Promotions - Poor
Group Manager salary at WNS
What WNS employees are saying about work life
WNS Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
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