Process Excellence Manager

Role Details:

Corporate Quality function is a centralized team of Process Excellence and Quality experts (LSS Black belts) who collaboratively work with clients and delivery organization on process optimization and transformation opportunities along with maintaining delivery assurance.

Principle responsibilities will involve:

• Single point of contact for Quality Support of Client Account(s).
• Connect and collaborate with Client PgMs independently on daily basis
• Lead and guide a team of Improvement Consultants
• Ensuring Implementation of Quality Standards in the account
• Design and deploy consistent improvement framework to enhance customer satisfaction
• Facilitation of Metrics Management. CPMs/KPIs
• Providing High Quality Business analytics support to Management team
• Execute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce optimization
• Project planning, project management, change management at client locations, stakeholder management & communication
• Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation
• Benchmarking processes, Management dashboard set up & building the best practices repository.
• Leverage business optimization & innovation tools & application for process re-engineering
• Bring in expertise regarding moderate AI/ ML capability driven transformation experience
• Any experience in driving process improvement in Geo-Maps and SDV space will be added advantage
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Ensure that all company information which includes customer information are kept confidential and secured as part of the Organizational Policy

Critical skills required:

• Graduate, BE/ B. Tech/ PG
• Good communication / interpersonal, facilitation skills ( verbal, written)
• Six Sigma Black Belt Certification
• Exposure to Six sigma black/ green belt projects
• Flexibility to work in US shifts
• Strong Problem-solving tools/ analytical skills
• Minimum 12-15 years of experience, strong domain experience in data labelling/ map editing/ annotation business is a plus
• Implemented continuous improvement projects (E.g., Pragatis)
• Exposure to quality tools VSM, Wastes, BPMS, Fishbone, FMEA
• Project planning and seamless execution
• High Energy Level, Confident and Assertive, Effective client, stakeholder management & conflict solving skills

The role applicant must be comfortable in an environment of change and should be able to manage multiple stakeholder relationships, diverse workforce with specialized skills and take complete ownership and responsibility of end-to-end execution of process improvement projects in close collaboration with customer organization.