Wipro is hiring For US HR Operation -Immediate joiners required

Job Title :Associate

Business Unit

India Human Captial Management (HCM)

Summary

The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.

Responsibilities

• Acquire process knowledge from SME (Internal/Client) & be process certified.
• Participate and successfully complete role related training programs.
• Responsible for appropriately managing assigned tasks
• Responsible for processing transactions of low complexity.
• Ensure consistent productivity & accuracy as per team requirements.
• Ensure timely and accurate service delivery as per client SLAs and adherence to client contractual commitments
• Provide prompt responses to queries from Internal or External stakeholders
• Follow Data Privacy and Code of Conduct standards
• Ensure compliance to Time Recording guidelines
• Adherence to floor policies, team schedule and leave plans.

Requirements

Competencies

• Passion for results:
• Be committed to perform the job to the highest possible standard
• Client Centricity:
• Ask questions and show keenness to understand client perspective
• Meet timelines with minimal or no escalation
• Demonstrate responsiveness to client needs and requests
• Effective Communication:
• Listen intently and ask questions to clarify understanding
• Understand given data and structure further communication based on the understanding
• Collaborative Working:
• Work well with colleagues from different parts of the organization.
• Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.
• Problem Solving & Decision Making:
• Seek and analyze data and information pertaining to the issue at hand
• Display a sense of urgency in accomplishing goals and takes actions to ensure results.
• Learning Agility:
• Demonstrate eagerness to learn on the job
• Apply learned concepts and skills on the job with guidance
• Seek necessary help to deliver results in new and ambiguous situations
• Execution Excellence:
• Clearly understand work expectations & prioritize critical activities

Education & Skills

• Bachelors Degree in any field
• Work experience of 6-36 months
• Good written & verbal (English) communication skills
• Working knowledge of computer applications including Excel & Word
• Typing Speed of minimum 25 WPM & 90% Accuracy

Work Conditions

• Flexibility to work graveyard shift timings- 9PM to 6.30AM
• Occasional extended work hours to meet business needs
• Mobility across client teams
• One side transport will be provided