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Analyst/ Customer Care
Wipro
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 100% of production time to be spent logged in on calls
- Answer calls with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Maintain internal client defined quality on calls
- Understands and contributes positively in meeting client SLA s targets
- Adheres to Customer Service Attendance Accountability policies
- Ensures Customer Service Representative, Team Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
- Take complete ownership of self-learning development
- Ensuring proper documentation and follow-ups and follow SOP s
- Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
- Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
- Work with leads to ensure delivery in accordance with standard operating procedures
(REQUIREMENTS)
- Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)
- Work Experience of 4 - 6 years for International Customer Service Voice
- Prior Customer Service experience would be preferred
- Excellent verbal and written communication skills with least grammatical errors
- Basic computer operating skills required (MS- Office Applications)
- Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
- Ability to work evening/night shifts
- Good analytical skills attention to detail.
Employment Type: Full Time, Permanent
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What people at Wipro are saying
Customer Care salary at Wipro
reported by
4
employees
₹0.6
L/yr - ₹3.4
L/yr
5%
less
than the average Customer Care Salary in India
View more details
What Wipro employees are saying about work life
based on 50.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Wipro Benefits
Submitted by Company
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off
Submitted by Employees
View more benefits 
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