Customer Service Executive - Walkin Drive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers based on their needs and preferences.
  
• Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.
  
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
  
• Collaborate with internal teams to resolve complex issues that require escalation.
  

Desired Candidate Profile

• 0-2 years of experience in BPO/Call Centre environment handling international voice process.
  
• Excellent communication skills with ability to work effectively in a fast-paced environment.
  
• Proficiency in English language is mandatory; knowledge of other languages an added advantage.
  
• Ability to adapt quickly to new processes, systems, and technologies.

Perks and benefits:

• One way cab facility.
• Rotational shifts and rotational week offs.
• 5 days working and 2 weekly off.

Please Note: Law students and graduates are not eligible to apply.