Account Delivery Executive - Technology

About The Role :



Account Delivery Executive - Technology



Location:Bengaluru, India

Purpose of the role

The ADE role is a clients trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth within the account. This is a strategic role with 2 -in-a box positioning with Global Account Executive. This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight.

In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role.

RÍoles & Responsibilities



Delivery Excellence

Solution assurance (right solution is proposed to deliver in a profitable manner) and institutionalize delivery approach

Working closely with GAE to create new transformation agenda for the client. Support & enable delivery excellence programs/initiatives t

Delivery Management

Client Trusted Advisor (CxO/CxO-1) from an execution standpoint and lead cross-/upsell services.

Delivery led growth (leverage the existing Delivery Teams and identify, drive large deals support) by positioning Wipros capabilities.

Enable, drive, and support the Change request process (must be able to package it across Service Lines)

Manage key customer relationships (CSAT), deep dive on customer feedback and support. Track delivery escalation & enable resolution.

Delivery Operations

Represent One Wipro Delivery view to the customer and GAE. Owns end to end accountable for customer transformation/program outcome) delivery for account in partnership with SL DMs

Leads and manages overall delivery for the account in partnership with DMs/delivery leads of SLs. Drives account level forecasts, workforce strategy planning and execution.

Specialization & Work Experience

15+ years of experience in managing large multi-disciplined delivery and in atleast one/two service line oferrings globally.

GTM experience desirable